Complex Director of Security ("Director de Seguridad de Complejos")

Fast Pass-posted 3 months ago
$80,000 - $120,000/Yr
Full-time • Manager
La Jolla, CA
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The Lodge at Torrey Pines is a AAA Five Diamond rated resort located in La Jolla, CA, featuring 170 rooms and suites, 2 restaurants, a full-service spa, and versatile meeting spaces. The Complex Director of Security is responsible for leading all aspects of security, safety, and risk management at the Lodge, while also overseeing security departments at two additional hotel properties and other company assets. The position offers a salary range of $80,000 to $120,000, with various employee benefits and opportunities for career advancement.

  • Develop, implement, and oversee the hotel's security and safety programs, ensuring compliance with OSHA, fire codes, and other regulations.
  • Update evacuation and disaster plans regularly; conduct risk assessments, emergency drills, safety audits, and ensure security team readiness.
  • Ensure all security associates receive CPR, AED, and medical response training and respond to emergencies per standards.
  • Investigate, document, and report security incidents, accidents, and suspicious activities to senior management and legal parties.
  • Collaborate with the Safety Director to lead safety meetings, identify risks, and promote incident prevention.
  • Stay current with evolving safety laws and proactively adapt programs and hotel standards to maintain compliance.
  • Ensure the security team actively monitors the property for hazards and promptly reports issues to appropriate departments.
  • Oversee the functionality and maintenance of all surveillance systems, alarms, fire safety equipment, and access controls.
  • Conduct regular security patrols of the property, focusing on blind spots, restricted areas, and vulnerable entryways.
  • Manage key control procedures, locking mechanisms, and investigate any access discrepancies.
  • Maintain accurate security logs, inspection records, and patrol documentation.
  • Monitor and enforce protocols for the movement and security of valuable items and hotel assets.
  • Respond to incidents, disputes, and emergencies with professionalism; ensure detailed documentation and follow-up.
  • Collaborate with leadership to protect sensitive records, guest valuables, and lost-and-found items.
  • Liaise with law enforcement and emergency personnel during on-site incidents, maintaining discretion and guest privacy.
  • Review and update security protocols regularly to ensure compliance with hotel standards and legal regulations.
  • Lead, mentor, and schedule a high-performing security team, ensuring alignment with business needs and payroll accuracy.
  • Uphold and promote Five-Star / AAA Five Diamond service standards in all security operations.
  • Foster a positive, accountable work culture focused on safety, hospitality, and teamwork.
  • Partner with HR to recruit, train, coach, and retain top talent through ongoing feedback and performance management.
  • Conduct regular training, audits, and meetings to ensure team readiness and consistent service delivery.
  • Champion a service culture focused on excellence and personalized guest experiences, regularly engaging with guests to ensure satisfaction and resolve concerns.
  • Maintain equipment and facility readiness through collaboration with engineering and other departments.
  • Oversee accurate incident reporting, emergency communication protocols, and compliance with government-mandated logs.
  • Serve as Manager on Duty when required and actively participate in hotel leadership meetings and cross-department initiatives.
  • Support emergency and crisis response plans, and perform additional duties as assigned by leadership.
  • Bachelor's degree in criminal justice, Security Management, Hospitality Management, or a related field preferred.
  • Minimum of 6 years of experience in security or safety management, preferably within a hotel or hospitality environment.
  • Two or more years of Director-level Security leadership roles, preferably overseeing multiple locations or assets.
  • Complex, Regional Director or equivalent experience preferred.
  • A background in law enforcement is helpful.
  • CPR, First Aid, and AED certifications (or willingness to obtain).
  • Certifications such as CPP (Certified Protection Professional) or CHPA (Certified Healthcare Protection Administrator) are a plus.
  • BSIS (Bureau of Security and Investigative Services) Guard Card Certification.
  • Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills a plus.
  • Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
  • Ability to be poised under pressure with continued smiles and maintains a highly diplomatic attitude with challenging guests and under stressful circumstances.
  • Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
  • Experience in a hotel or hospitality environment.
  • Certifications such as CPP or CHPA.
  • Discounted Hotel Rooms for you, family and friends.
  • Free Employee Parking and/or discounted MTS Pronto card.
  • Free Meals & Refreshments during working shifts.
  • Career advancement opportunities!
  • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
  • Discounts on cell phone bills, shoes, gym memberships, and more!
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