Complex Director of Housekeeping

Open To External And Internal Candidates•Williamsburg, VA

6d•Onsite

About The Position

The Complex Director of Housekeeping serves a dual role, acting as the Executive Housekeeper for the Williamsburg Lodge while providing centralized leadership and operational oversight across Colonial Williamsburg’s hotel properties, including Williamsburg Woodlands Hotel & Suites and the Williamsburg Inn. The role provides direct day-to-day leadership for Lodge housekeeping operations and partners with property-level Executive Housekeepers to align standards, staffing strategies, training, labor management, inspections, and financial controls across properties. This position drives consistency, operational excellence, and continuous improvement while supporting a high-quality guest experience.This role receives day-to-day operational guidance and performance direction from Crescent Hotels & Resorts management while remaining an employee of Colonial Williamsburg Company.

Requirements

Bachelor’s degree OR an equivalent combination of education, training, and or experience.
Minimum of 7–10 years of progressive housekeeping leadership experience, including multi property or complex-level management
2 or more years of people management experience.
Demonstrated experience managing or overseeing labor and operating budgets, including monitoring expenses, analyzing variances, and implementing cost-control measures in an operational environment.
Ability to travel between properties and maintain eligibility to operate a company vehicle, including possession of a valid U.S. driver’s license and a driving record acceptable to Risk Management.

Nice To Haves

Bachelor’s degree in hospitality management, business administration, or a related field(preferred).
Experience with Oracle Opera and/or ProfitSword.
Marriot Brand experience.
Ability and willingness to maintain a working knowledge of the Local 25 collective bargainingagreement to ensure compliance, support positive labor relations, and uphold fair andequitable workplace practices.
Demonstrated success in driving operational excellence, cost control, and guest satisfaction.
Strong leadership, communication, and mentoring skills.

Responsibilities

Drive consistency in housekeeping brand standards across all assigned properties.
Oversee daily housekeeping operations, including staffing, scheduling, and workflowcoordination.
Partner with property-level housekeeping leadership to optimize labor utilization, controlcosts, and achieve operational performance goals.
Manage departmental budgets and monitor labor, supply, and payroll expenses to ensurefiscal accountability.
Standardize procedures and processes to promote efficiency, quality, and consistency acrossproperties.
Conduct regular room and operational inspections to ensure cleanliness, safety, and brandcompliance.
Identify and implement process improvements to enhance quality, efficiency, and guestexperience.
Recruit, interview, hire, train, and support housekeeping staff in alignment with operationalneeds.
Provide ongoing coaching and deliver constructive, timely feedback and evaluations.
Support the development of housekeeping leadership and frontline supervisory staff.
Maintain flexibility to work weekends, holidays, and varied schedules based on businessneeds.