Complex Claims Unit Specialist-Environmental Claims
About The Position
The Claim Specialist role is the most advanced claim handler position within the ENVIRONMENTAL unit of The Hartford’s Complex Claims Unit (CCU), responsible for the management of various complex claims brought against The Hartford’s insureds. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise and can involve higher exposures. The Environmental Claim Specialist role within CCU offers a high-impact opportunity for professionals to engage their problem-solving capabilities and navigate complex legal issues. This position focuses on managing legacy environmental and pollution claims, often involving historical contamination, chemical exposure, and long-tail liability, requiring detailed investigation, legal analysis, and strategic resolution. As part of a specialized team, you'll influence litigation strategies, manage significant financial exposures, and become a subject matter expert in environmental liability and insurance.
Requirements
- 5+ years general liability claim handling experience with environmental or other latent injury claims or claims under affirmative pollution coverages
- Experience in handling affirmative/defensive risk transfer; including additional insured tenders
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities
- Proven track record of effective negotiations/settlement of high-value general liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Proficiency handling litigated claims
- Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.
Nice To Haves
- Bachelor’s degree strongly preferred
- 10+ years long-tail claim handling experience.
- JD, other advanced degree, or experience in an environmental consulting discipline (such as geology, hydrology, ecology, or environmental engineering) a plus.
Responsibilities
- Provide proactive communications to customers and business partners in the management and resolution of claims
- Respond to inquiries from customers and provide superior customer service
- Review and analyze multiple complex policies and coverage parts (including general liability, umbrella/excess liability and affirmative pollution coverages)
- Write and articulate clear, concise and accurate coverage positions
- Conduct investigations regarding claims and/or lawsuits
- Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution
- Develop and persuasively articulate complex coverage, liability and damage assessments
- Provide detailed impactful recommendations to leadership
- Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
- Conduct complex negotiations and articulate coverage/liability positions
- Attend mediations and trials as necessary
- Proactively manage accurate expense, reserve and financial transactions
- Consistently maintain up-to-date claims metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
