Complex Claims Supervisor

Epiq Systems • Beaverton, OR

381d

About The Position

The Complex Claims Attorney Supervisor provides front-line management supervision for our Complex Claims Operations Team. The incumbent work is to support the delivery of management direction to ensure timely and accurate execution of class action cases. The Complex Claims Attorney Supervisor also helps establish procedural guidelines, processing claims and performing quality assurance checks. They are responsible for the timely and accurate execution of a case. They work closely with Claims Leadership and Client Services to drive appropriate requirements as well as execution. NOTE: This is a client facing role.

Requirements

• Bachelor's degree, JD, and license to practice in one or more jurisdictions required.
• License in good standing with one or more State Bar organizations.
• 3+ years in claims analysis work.
• 2+ years in a lead or supervisory role.
• Supervisory level leadership skills and ability to communicate effectively to different audiences as needed.
• Settlement Agreement Review: reads and comprehends settlement agreements, notices, complaints, and other case documents to gain in-depth understanding of case requirements.
• Writing: writes and edits communications to concisely convey complex concepts; adopts tone appropriate for communicating with different stakeholders.
• Research: conduct research into wide variety of legal topics to better understand and contextualize matters related to claim administration.
• Review Documents: review and determine sufficiency of various legal documentation including PoAs, assignments, and estate documentation.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Communication: asks questions; confirms understanding with the audience; learns and adopts best practices for written word exchanges with claimants.
• Problem Solving: seeks resolution despite roadblocks; identifies alternative routes to the goal.
• Critical Thinking: switches perspectives when considering solutions, to identify gaps and optimize results.
• Navigates Ambiguity: works through the unknown strategically.
• Organization: tracks a variety of assignments by priority, and quickly switches between tasks.
• Troubleshooting: leverages systems and tools knowledge to locate and repair root causes for error.
• Data Interpretation: accurately assesses claim data to drive the highest level of claimant service.
• Proprietary Software: understands the underlying structure of databases and other common tools for business administration, and learns new tools rapidly.
• Vision: continuously conceives of and aspires toward long-term change, while effectively executing short-term goals.

Responsibilities

• Supervises a team of up to 75 employees and/or contingent staff, attorneys and non-attorneys.
• Works closely with Data Services, Client Services, and Claims Services teams to understand project requirements and advise on best practices for project setup.
• Investigates client and internal customer complaints, concerns, and non-conformance issues and relays them to the client as needed.
• Conducts risk analysis; identifies critical control points and preventative measures; monitors quality.
• Maintains working knowledge of technical concepts related to processing support software.
• Supports on-site audits conducted by external providers / clients.
• Develops facility with claims and correspondence processing, as well as best practices for escalation support.

What This Job Offers

• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree