Complex Claims Specialist-E&S CD (Remote)

Selective Insurance Company of America

96d • $108,000 - $163,000

About The Position

Selective Insurance is seeking a Complex Claims Specialist in its Excess & Surplus Lines Construction Defect unit. This is a fully remote position, if desired. Selective has numerous physical offices throughout the country, so the position can also be a work from office or hybrid position as well. The purpose of this position is to provide direct handling of the company’s most complex and challenging construction defect claims within our E&S team, which will include, but not be limited to, large(r) exposure subcontractors and/or general contractors. Responsibilities of this position include coverage analysis, risk transfer, investigation, evaluation, negotiation, and disposition of assigned claims. The candidate must possess strong litigation management skills to actively manage litigation activities, budgets and claim outcomes while considering the overall impact to the customer and company. The individual in this position must process claims within company policies, procedures, and within individual's prescribed authority while providing exceptional customer experience and high standards of performance. This individual must be strategic in directing litigation to a positive cost-effective resolution and must be highly organized to track and control large loss exposures. Job duties will include, but not be limited to, communication and collaboration with key internal and external stakeholders, training, development and mentoring of junior personnel involved with CD claims. The position may require travel to mediations, arbitrations, settlement conferences, trials, or other proceedings. The individual must execute all job duties and responsibilities in compliance with applicable legal and regulatory requirements, including possessing proper licensure in the states that Selective works within.

Requirements

• Prior experience with E&S claims preferred but not required.
• Superior communication and strategic negotiation and claim disposition skills along with proven problem-solving skills.
• Proficient in analyzing coverage and drafting coverage letters.
• Ability and willingness to delineate cost expectations to vendors and outside counsel and enforce compliance is an absolute requirement.
• Excellent presentation skills.
• Ability to work independently in a paperless environment.
• Eagerness to participate and collaborate in team meetings, both on-line and in person to share experience and foster continuous improvement for better claim outcomes.
• Ability to compose professional and accurate correspondence, including reservation of rights and disclaimer letters.
• Proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint).
• Multi-State licensing.

Nice To Haves

• College degree preferred but not required.

Responsibilities

• Effectively evaluate and identify coverage issues for named insureds facing claims for construction defects. Elevate coverage issues as appropriate to management.
• Investigate claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, brokers, and others having pertinent information.
• Identify and enforce risk transfer opportunities to co-carriers of the named insured and for carriers of subcontractors with contractual indemnity and additional insured obligations, as applicable.
• Effectively communicate task and fee/cost expectations with vendors and attorneys and enforce compliance with those expectations.
• Timely analyze information to evaluate and determine the extent of loss, taking into consideration covered v. uncovered damages, liability, risk transfer, time on risk and litigation costs.
• Effectively evaluate, negotiate, and resolve claims within delegated authority.
• Provide required reports to claims, underwriting, reinsurance and actuarial on significant exposure cases.
• Report on all cases going to trial on a timely basis and attend portions of trials when warranted or requested by management.
• Ensure proper referrals and timely updates to appropriate Reinsurer(s).
• Communicate with all levels of management, when appropriate.

Benefits

• Comprehensive health care plans
• Retirement savings plan with company match
• Discounted Employee Stock Purchase Program
• Tuition assistance and reimbursement programs
• Paid time off plans

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree