Complex Claims Consulting Director - Financial Lines D&O/E&O

CNA Insurance • Plantation, FL

99d • $97,000 - $189,000

About The Position

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This individual contributor position works closely with senior level leaders and within the broadest authority limits, to manage the most complex, high exposure Specialty claims. Responsibilities include the management of all claim resolution activities in accordance with company protocols for a diverse range of high severity D&O and E&O claims arising out of policies issued to public companies as well as financial institutions including investment advisers, insurance companies and banks, while achieving quality and customer service standards. Individuals in this role are recognized as the most senior technical expert in area of expertise. Position requires regular communication with customers and insureds and has national or company-wide scope of responsibility. We are seeking an individual who has attended mediations and been involved in negotiating settlements involving insurance claims. The average caseload for this claim professional will be approximately 100-115 claim files.

Requirements

• Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills.
• Demonstrated analytical and investigative mindset with critical thinking skills.
• Extensive experience in leading complex negotiations.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Extensive experience interpreting D&O and E&O insurance policies and coverage.
• Ability to partner with internal resources and collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.

Nice To Haves

• Bachelor's degree, Master's degree or equivalent experience.
• JD preferred.
• Typically a minimum of ten years of relevant experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire.
• Advanced negotiation experience.
• Professional designations are highly encouraged (e.g. CPCU).

Responsibilities

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have very significant loss exposure.
• Follows company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language.
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages.
• Drives the resolution of claims by collaborating with internal and external business partners.
• Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources.
• Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Benefits

• Comprehensive and competitive benefits package.
• Support for physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees