CNA Financial-posted 2 months ago
$113,000 - $160,000/Yr
Full-time • Mid Level
Hybrid • Radnor, PA
5,001-10,000 employees
Insurance Carriers and Related Activities

CNA is the market leader in providing Lawyers liability coverage and provides best-in-class claim service. We are seeking a dynamic self-starter to join our team as a Complex Claims Consultant handling claims for law firms with less than 35 attorneys. At CNA, Claim Professionals use their specialized expertise to handle claims efficiently in a collaborative environment focused on continuous improvement. The Complex Claims Consultant plays a critical role in managing and resolving legal malpractice claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. The Complex Claims Consultant will collaborate in a highly-experienced and rich team environment including claim leadership and business partners to ensure the best possible outcome on every claim. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

  • Manages an inventory of highly complex professional liability claims, with exposures that require a high degree of specialized technical expertise and coordination.
  • Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively.
  • Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language.
  • Leads focused investigation to determine compensability, liability and covered damages.
  • Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy.
  • Establishes and manages claim budgets by achieving timely claim resolution.
  • Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences.
  • Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed.
  • Keeps senior leadership informed of significant risks and losses by completing loss summaries.
  • Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
  • Mentors, guides, develops and delivers training to less experienced Claim Professionals.
  • Bachelor's Degree or equivalent experience. JD preferred.
  • Typically a minimum six years of relevant experience, preferably in claim handling.
  • Prior negotiation/litigation experience.
  • Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
  • Prior negotiation experience Professional designations preferred (e.g. CPCU).
  • Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
  • Strong communication and presentation skills both verbal and written.
  • Demonstrated analytical and investigative mindset with critical thinking skills.
  • Strong work ethic, with demonstrated time management and organizational skills.
  • Ability to work in a fast-paced environment at high levels of productivity.
  • Demonstrated ability to negotiate complex settlements.
  • Experience interpreting complex commercial insurance policies and coverage.
  • Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.
  • Knowledge of Microsoft Office Suite and ability to learn business-related software.
  • Demonstrated ability to value diverse opinions and ideas.
  • Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.
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