Complex Claims Consultant - Lawyers Professional Liability

CNA Insurance • Boston, MA

121d • $113,000 - $160,000

About The Position

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA is the market leader in providing Lawyers liability coverage and provides best-in-class claim service. We are seeking a dynamic self-starter to join our team as a Complex Claims Consultant handling claims for law firms with less than 35 attorneys. The Complex Claims Consultant plays a critical role in managing and resolving legal malpractice claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

Requirements

• Bachelor's Degree or equivalent experience; JD preferred.
• Typically a minimum of six years of relevant experience, preferably in claim handling.
• Prior negotiation/litigation experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Demonstrated analytical and investigative mindset with critical thinking skills.
• Strong communication and presentation skills, both verbal and written.
• Ability to manage multiple and shifting priorities in a fast-paced environment.

Nice To Haves

• Professional designations preferred (e.g. CPCU).

Responsibilities

• Manages an inventory of highly complex professional liability claims, ensuring exceptional customer service by managing all aspects of the claim.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language.
• Leads focused investigation to determine compensability, liability and covered damages.
• Resolves claims by collaborating with internal and external business partners to develop and execute a claim resolution strategy.
• Establishes and manages claim budgets by achieving timely claim resolution.
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences.
• Achieves quality standards by managing each claim to ensure compliance with company protocols.
• Keeps senior leadership informed of significant risks and losses.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Benefits

• Comprehensive and competitive benefits package.
• Support for physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees