Complex Claims Consultant- EPL, Private D&O, Fiduciary

CNA Financial-posted 4 months ago
$72,000 - $141,000/Yr
Full-time • Mid Level
Hybrid • Radnor, PA
5,001-10,000 employees
Insurance Carriers and Related Activities
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CNA is one of the premier providers of professional liability insurance. CNA Financial Lines has an opening for a Complex Claims Consultant handling Private D&O, Fiduciary and Employment Practice Liability (EPL) Claims. This individual will work with insureds, attorneys and brokers regarding the handling and/or disposition of mid to high severity claims. This individual will investigate claims, coordinate discovery, and team with defense counsel on litigation strategy. This individual will be able to utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims, and present claims to leadership, as needed. Critical to success in this role is the ability to be highly organized, independently motivated and responsive/communicative.

  • Manages an inventory of highly complex Financial Lines claims, with large exposures that require a high degree of specialized technical expertise and coordination.
  • Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively.
  • Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language.
  • Leads focused investigation to determine compensability, liability and covered damages.
  • Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy.
  • Establishes and manages claim budgets by achieving timely claim resolution.
  • Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences.
  • Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed.
  • Keeps senior leadership informed of significant risks and losses by completing loss summaries.
  • Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
  • Mentors, guides, develops and delivers training to less experienced Claim Professionals.
  • Bachelor's Degree or equivalent experience; JD preferred.
  • Typically a minimum of five to seven years of relevant experience, preferably in claim handling.
  • Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
  • Strong communication and presentation skills both verbal and written.
  • Demonstrated analytical and investigative mindset with critical thinking skills.
  • Strong work ethic, with demonstrated time management and organizational skills.
  • Ability to work in a fast-paced environment at high levels of productivity.
  • Demonstrated ability to negotiate complex settlements.
  • Experience interpreting complex specialty insurance policies and coverage.
  • Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.
  • Knowledge of Microsoft Office Suite and ability to learn business-related software.
  • Demonstrated ability to value diverse opinions and ideas.
  • Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.
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