Complex Claims Adjuster: Auto and Property Damage

Reserv • Atlanta, GA

13d • Remote

About The Position

We are seeking a highly organized and customer-focused Transportation Physical Damage Claims Adjuster to join our team.
You will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering exceptional customer service!

If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results—we want to hear from you!

Who you are
Excited about building a tech-driven claims organization
Passionate about the customer experience
You're empathetic and patient with everyone you interact with
Driven by a sense of urgency (without working around the clock)
Creative in finding the right resolution that serves the insured's best interest
You're comfortable with conflict—see it as conversational, not adversarial
Curious about the whole story so you can make the right decisions early
Anti-status quo—you don't just wish things were different, you make them different
A strong communicator
You have a sense of humor (claims are hard enough as it is!)

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 3-5 years of experience on transportation claims, dealing with Third-Party PD/Total Loss
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• You're willing to obtain all licenses within 60 days, including completing any state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development

Responsibilities

• You'll provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• You'll manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• You'll ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• You'll oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level