Complex Claim Specialist, Cyber

AmTrust Financial Services, Inc.•Chicago, IL

About The Position

We are a growing and flourishing Cyber/Tech Team with offices around the country. In this role, you will be the AmTrust Cyber Claims Team Lead responsible for: overseeing a group of first- and third-party cyber claims adjusters; managing relationships with outside counsel and vendors; and providing timely and meaning claim trend information to underwriters and actuaries. Our portfolio of business includes both admitted and surplus accounts and primary and excess accounts across a diverse range of industries and insureds that are SMEs through Fortune 500 companies. This position helps maintain profitable growth and account retention along with long-term company and client relationships.

Requirements

5+ years of claims management experience handling primary and excess cyber claims and/or JD with insurance coverage litigation experience (ideally related to cyber/data privacy)
Demonstrated ability and experience handling both first- and third-party (cyber) claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management
In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
Demonstrated leadership, organizational, and management skills
Analytical thinker that can drive results using all facets of the legal and claims processes
Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints

Responsibilities

Directly managing claims including the investigation, analysis and evaluation of coverage liability and damages
Formulating claims and litigation strategies
Assigning, directing, and managing outside counsel and third-party vendors – including the assignment of matters and the management of costs
Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business
Facilitating the collection and analysis of claims-related data for analytic purposes
Reviewing and updating third party vendor panel on an ongoing basis
Disseminating information on claim trends to senior management and underwriting teams
Supporting underwriting inquiries and information requests
Coaching and mentoring members of the claims team
Communicating with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)