Complex Care Navigator - Hybrid in Everett/Marysville, WA
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About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Complex Care Navigator (Medicare Advantage) helps patients/families/caregivers facing serious illness and/or complex care needs, navigate the health care systems and collaborates with the Personalized Care Team (PCT) to incorporate patient goals with medical reality. The goal for the CCN is to form strong relationships with patients/families/caregivers, to bridge the gap between medical knowledge, the healthcare system, and the patient's lived experience and worldview. This is a non-clinical role with strengths in relationship building and communication, high emotional intelligence or "EQ" is required. This is high volume, customer service environment. You'll need to be efficient, productive and thoroughly dealing with our members over the phone. You also must be able to work on a flexible schedule that includes evening hours.
