Complex Care Manager - Substance Use

Evergreen Health • Buffalo, NY

4h

About The Position

The Complex Care Manager provides time-limited interventions to restore functioning and address the symptoms of substance use and mental illness, including skill-building to help individuals identify solutions to problems that threaten recovery and care coordination services to help individuals connect with medical or other remedial services.

Requirements

• Bachelor's degree in psychology, social work or other related field with 2 years of experience in a human services or behavioral health setting preferred OR a masters degree with on year of experience.
• Must possess experience working with diverse patient populations, including but not limited to people with mental health and/or substance use concerns and individuals who are racial/ethnic minorities, women, LGBTQ+, and individuals living with HIV

Responsibilities

• Conducts screenings/assessments to identify an individual’s clinical and social determinants of health (SDoH) needs, choices, and their preferences for services/providers
• Assesses and addresses health and safety issues as well as barriers to care and barriers to patient’s ability to remain in a community setting
• Maintains communication between treating practitioners and other service providers to facilitate collaborative care for complex behavioral health needs
• Provides additional referral options as appropriate (i.e. primary care, testing, substance use counseling, case management, housing information, social services)
• Provides ancillary services to patients who have a high rate of hospital utilization to decrease readmission and emergency room occurrences
• Assists in collaboration among cross-system agencies, organizations, and other entities to facilitate an organized and coordinated approach to care
• Provides education and referral/linkage to needed support and services to meet the comprehensive needs of individuals/families

Benefits

• Multiple comprehensive medical health insurance plans for you to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year
• 403b with a generous company match
• Paid parking or monthly metro pass
• Professional development opportunities
• Paid lunch breaks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees