Complex Care Manager RN, 40 Hours (Days)

BMC Software•Arlington, MA

22h•$83,000 - $120,500•Hybrid

About The Position

RN Care manager responsible for working with Complex Care Team and Primary Care Providers to stabilize and support highest risk "Top 5%" Medicaid patients; Also, supports ongoing relationship with site providers POSITION SUMMARY: The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management, focusing on patient experience, improving health, and reducing cost. This individual will collaborate with Community Wellness Advocates (also known as Community Health Workers) in the completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF ], etc.), patient engagement skills, and the ability to work independently and collaboratively are key requirements of the job. The CCM team is embedded in local primary care practices. The team partners closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. CCM Nurses will proactively seek opportunities to care for patients, including during primary care visits, during ED or IP visits, in the community, and remotely via telephonic means. Nurses will be paired with Community Wellness Advocates on a shared patient panel, where the CWA will focus on social determinants of health. Position: Complex Care Manager RN Department: Population Health Care Management Schedule: Full Time Format: Hybrid Compensation will be based on a salary/incentive plan.

Requirements

Nursing degree: Diploma, ASN or BSN (preferred), Ability to obtain BSN within 4 years
A minimum of two years of clinical experience is required, with care management experience preferred
Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts.
AND/OR Completed an accredited educational program for Nurse Practitioners
Excellent interpersonal skills and ability to work collaboratively
Self-management skills, including ability to prioritize and set patient-centered goals
Excellent written and verbal communication
Able to maintain professional boundaries
Ability to work with diverse, safety-net population
Skilled at engaging difficult to engage patients—build rapport, trust
Creative problem solver
Ability to adapt to changes in healthcare delivery at local and systems level
Extensive knowledge of healthcare systems and community resources
Ability to leverage systems and resources for improved patient outcomes
Strong organizational and time management skills

Nice To Haves

BS or Masters in Nursing (Preferred)
Preferred experience: Experience working with vulnerable patient populations Home care, primary care, and/or care management nursing experience Clinical experience working with patients with multiple complex health issues, including unhoused persons Experience working in, or collaborating with, shelter systems
Motivational Interviewing

Responsibilities

Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors, local clinical site leaders, and health plan colleagues
Ability to execute core care management duties: Comprehensive assessment: bio-psycho-social-spiritual
Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST)
Implementation of care plan; Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; Assessment of goal completion, with transition of patient to inactive or graduated status as appropriate.
Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital
Meet the patient where he/she is; observe the patient without intervention or judgment
Has knowledge of common chronic medical conditions presented in the population served and is able to: Educate the patient on their medication conditions and medications, and build their self-management skills; Use motivational interviewing to promote behavioral change; Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon.
Delegates assignments to Community Health Workers and/or Patient Navigators or Social Workers and follows up on completion.
Tracks individual performance metrics
Consistently available for timely consult regarding patient matters during business hours
Participates in local site operations, including team meetings, curbsides with care team members, etc.
Actively participates in planning and growth of the program with relevant stakeholders as needed, to respond to evolving needs of MassHealth ACO.
Facilitates interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings, and clinical reviews
Complies with established metrics for performance and adheres to documentation and workflow standards
Maintains HIPAA standards and confidentiality of protected health information.
Adheres to departmental/organizational policies and procedures.
Care Managers will work full-time, in a hybrid format, splitting their time between remote, the clinical site of care, and in patient's homes/community.
Metrics: ED and inpatient visits Assessment completion (initial, post-discharge, etc.) Total medical expense Patient satisfaction Clinical outcomes Provider satisfaction Avoidable admissions ; reduction in readmission Other duties as assigned