COMPLEX CARE COORDINATION PROGRAM MANAGER

New York City, NY • Manhattan, NY

112d

About The Position

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The goals of the Health Services Office at the Department of Social Services (DSS), are to improve the health and well-being of New Yorkers experiencing homelessness, reduce morbidity and mortality, thereby increasing their chances of succeeding in permanent housing and independent living, improving access to care and health outcomes for low-income and vulnerable populations. The Office brings public health and evidence-based interventions to DSS in the areas of health, mental health, substance use, and nutrition and our staff work with other divisions at DSS and with shelter and clinical providers on linkage to health services, coordination with hospitals and other health care providers, implement interventions, conduct programmatic research and evaluation and provide medical consultation. DHS provides temporary emergency shelter to families with children (FWC) in facilities throughout New York City. DHS is developing a new program to provide care coordination services for families with children clients to improve the stability of high-risk families experiencing homelessness and move them into permanent housing.

Requirements

• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in '2' above.

Nice To Haves

• Master's in public health or Master's in science or related field.
• Strong research, data management and analytical skills.
• Project management, data management and analytical skills.
• Excellent written and oral communication skills.
• Excellent organization skills.

Responsibilities

• Use scientific methods and statistical analyses to evaluate the complex care coordination program, including overseeing data collection systems, data collection, and using statistical analyses to summarize data.
• Develop monitoring tools and surveys and coding schema to support qualitative evaluation of the program.
• Improve methods to use existing data sources to rapidly identify and intervene to support clients with complex behavioral health and/or medical issues who exhibit signs of decompensating in shelter.
• Coordinate resources and interventions to stabilize clients and monitor and record outcomes.
• Present products of evaluation at meetings of internal and external stakeholders.
• Lead quality improvement projects to improve health care delivery systems for people experiencing homelessness.
• Act as a homeless health advocate in the health care system.
• Supervise staff responsible for day-to-day tracking and coordination of complex and high-risk cases including case review, participation in case conferences, recording next steps and outcomes, following up to ensure care plans are completed, and producing regular reports.
• Collaborate with other City Agencies, homeless health care providers, State Agencies, and hospitals to improve service delivery and coordination for people experiencing homelessness.
• Develop program implementation and training materials and tools for patient navigation and care coordination staff at DHS and community-based organizations who serve DHS clients.
• Conduct literature review on homeless health care and interventions targeted to and successful for the homeless to use in developing standards.
• Develop responsive grant proposals to increase resources to improve knowledge and service delivery for people experiencing homelessness.

Benefits

• Public Service Loan Forgiveness eligibility.
• New York City residency requirement with certain exceptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees