Complex Adjuster Trainee

Root Insurance•Columbus, OH

2d•$45,000 - $50,000•Remote

About The Position

As a Complex Adjuster Trainee, you’ll manage a caseload of, low-complexity claims while developing the advanced skills needed to become a Complex Adjuster. Over the next six months, you’ll build expertise in evaluating liability, interpreting policy language, and handling more nuanced claim scenarios.. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. You will receive role-specific training with Root and will need to self-study before completing an adjuster licensing exam (paid for by Root). This position may be required to have an onsite presence based on operational needs. Salary Range: $45,000 - $50,000 Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Requirements

Bachelor's degree or equivalent work experience
Successful history of time management, multi-tasking, and customer-facing communication
Ability to secure an adjuster insurance license within 90 days of the start date
Strong written and verbal communication skills
Proficient in Microsoft Office Suite and/or Google Suite
High sense of professionalism while remaining empathetic
Curious in nature
Willingness and ability to keep learning
Great attention to detail with high organizational skills
Ability to approach problems with an open mind
Strong decision-making capabilities
Ability to complete other duties as assigned

Responsibilities

Deliver a high-quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy
Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership
Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives
Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle
Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence
Coordinate vehicle repairs and assist customers with rental reimbursement processes
Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices
Engage in continuous learning to develop a strong understanding of: Policy interpretation Liability assessment and shared negligence scenarios Court decisions and legislation affecting claims functions Emerging claims guidelines and industry best practices
Recommend process and product improvements based on observed opportunities
Interact and communicate effectively with customers, peers, vendors, and managers
Support the development of claims documentation and training materials as knowledge grows