Complaint & Resolution Specialist

Corebridge Financial • Houston, TX

1d • Onsite

About The Position

This role is responsible for investigating client complaints to determine root cause, coordinating corrective actions across internal business units, and ensuring accurate reporting to regulatory bodies. (VALIC Financial Advisors is a dully registered broker-dealer and RIA).

Requirements

• Bachelor’s degree required
• Minimum 5 years’ related experience in brokerage, RIA, financial services, compliance, risk management, or complaint resolution
• Knowledge of client service recovery, remediation, and on-going monitoring activities
• Strong business writing and communication skills, with the ability to effectively communicate with clients and at all levels within an organization
• Ability to navigate a complex organizational structure and build productive relationships across business functions
• Proven ability to manage multiple projects in a fast-paced environment while meeting deadlines
• Understanding of complex financial concepts and theory
• Strong analytical capabilities, and the ability to communicate complex financial concepts to both internal stakeholders and clients

Nice To Haves

• Series 7 and 63 and/or 66 license preferred
• Experience in brokerage and RIA products is preferred

Responsibilities

• Investigate client complaints to determine root cause and propose appropriate corrective actions across all business areas of Corebridge Financial
• Draft clear and professional written responses to client complaints, explaining complex financial concepts and resolutions
• Partner with the firm’s registered representatives, management, and internal business units to resolve client issues and ensure timely remediation
• Identify complaint trends and patterns and escalate findings to management for review and action
• Prepare and submit accurate complaint reporting to regulatory bodies in accordance with FINRA and SEC requirements
• Develop and distribute dashboards and reporting that summarizes complaint activity, root causes, remediation actions, and emerging trends
• Create, implement, and monitor risk management strategies designed to mitigate operational and regulatory risk
• Prepare detailed reports and presentations for leadership regarding risk exposure, mitigation strategies, and remediation outcomes.
• Ability to be cross functional among a team.
• Collaborate with key stakeholders and management across the organization
• Support additional risk, compliance, and control initiatives as assigned

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees