Complaint Resolution Specialist - Onsite, Columbus or Roswell
Synovus Financial•Roswell, GA
172d
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About The Position
Researches, resolves, documents, and responds to regulatory and non-regulatory customer complaints in a timely, professional, courteous and respectful manner and with a high standard of quality customer service. Engages line-of-business partners as necessary to assist with resolving the complaint and to conduct root cause analysis. Works with Compliance and Legal partners to approve written and agency responses and to ensure each complaint is properly documented. Exercises good judgment in accordance with current policies and procedures when resolving customer situations. Recognizes potential exceptions and seeks assistance when necessary.
