Complaint Resolution Manager

CSU Careers•Pomona, CA

About The Position

The President is the Chief Executive Officer of the University and ultimately is responsible for all operational and strategic aspects of the University, including student recruitment, retention and graduation; academic policies and programs; state and non-state operating budgets; personnel policies and procedures; external outreach, collaboration and fund raising, etc. The Office of Equity and Compliance serves to ensure adherence to federal and state laws, regulations, and CSU policies and procedures. This position will collaborate and consult with the Associate Vice President (AVP) of OEC regularly to monitor, manage, and assess incidents related to sexual harassment, sexual misconduct, Discrimination, Harassment and Retaliation (DHR). Manages day-to-day responsibilities associated with Title IX/DHR investigations, with particular emphasis on investigating alleged cases of sexual harassment, sexual misconduct, and discrimination based on the protected categories enumerated in relevant California State University (CSU) Nondiscrimination Policies. In addition, the incumbent will facilitate the Informal Resolution Process as well as coordinate supportive measures for parties involved in Title IX/DHR incidents. This position will collaborate and consult with the Associate Vice President (AVP) of OEC regularly to monitor, manage, and assess incidents related to sexual harassment, sexual misconduct, Discrimination, Harassment and Retaliation (DHR). When a complaint is filed, the Complaint Resolution Manager will conduct a prompt and thorough assessment of the information provided. Upon consultation with the OEC Senior Leadership, the incumbent may be assigned to conduct an investigation, which may include providing supportive measures, identifying and interviewing witnesses; gathering and securing relevant documentation; and identifying other information that would be helpful in bringing the matter to a resolution. At the conclusion of the investigation, the Incumbent will compose a detailed investigative report, which may include summarizing witness testimonies, credibility analysis, Findings of Facts and policy analysis in accordance with the CSU Nondiscrimination Policy. The Complaint Resolution Manager ensures a timely well-documented investigative process, maintains accurate and thorough records and notes of investigatory process, creates comprehensive written investigatory reports that clearly identifies the issues investigated, summarizes the evidence, and makes findings under University policy, and may recommend appropriate remedial steps. Additional responsibilities of the position will include contacting all involved parties and providing information about the investigatory process; analyzing information and working with the appropriate university offices in the course of investigations; maintaining accurate and thorough investigatory files and reports; providing ongoing updates to the AVP and continuously identifying and integrating best practices in Title IX/DHR. The Complaint Resolution Manager will collaborate and coordinate with the AVP to identify and address systemic problems or patterns of misconduct in tandem with other University procedures to ensure policies are communicated to all constituencies. The Incumbent will assist with maintaining information in the case management system (Case IQ) to ensure cases are well documented, managed, and tracked. The incumbent will assist OEC’s Prevention and Education Specialist with the development and implementation of comprehensive training programs for students, faculty, and staff. Facilitate educational conversations with parties involved in Title IX/DHR incidents. Attend and represent OEC at University events as well as programs coordinated by OEC to raise awareness about Title IX/DHR. This position will assist with other areas of compliance as assigned, including but not limited to, working with campus partners such as Academic Affairs, Student Affairs, Employee Labor Relations, and Compliance to address Other Conduct of Concern reported to OEC. These incidents do not rise to the level of prohibited conduct as described in the CSU Nondiscrimination Policy, but may be disruptive to the campus community and do not align with CPP’s Principles of Community.

Requirements

Bachelor's Degree - in human resources, public administration, or related field
Must have at least one year of experience in conducting Title IX and DHR investigations.
Must have experience developing and delivering effective training programs.
Knowledge of current state and federal law and regulations related to discrimination, harassment and retaliation compliance for educational institutions.
Ability to manage multiple, on-going caseload of incidents and complaints.
Must have a demonstrated ability to conduct complaint investigations, perform data analysis, and communicate effectively.
Demonstrated ability to work effectively and professionally with individuals from varied backgrounds and perspectives, and to maintain neutrality and fairness in conducting investigations.
Ability to apply legal and policy standards.
Excellent interpersonal and oral communication skills.
Excellent organizational and analytical skills.
Ability to clearly communicate ideas and recommendations and to write clear and concise reports.
Ability to maintain confidentiality and act with professionalism, sensitivity and neutrality.
Ability to use appropriate judgment when making decisions and recommendations.
Attention to detail is required.
Presentation and facilitation skills with emphasis on education and training for a wide audience, including but not limited to students, faculty and staff with responsibilities in resolving Title IX/DHR matters.
Excellent problem solving and conflict resolution skills.

Nice To Haves

Master's degree or J.D.
Knowledge of and ability to interpret federal and state civil rights laws, including Title VI, Title VII, Title IX, the Americans with Disabilities Act, and related CSU nondiscrimination policies.
Experience in a collective bargaining environment in a university setting.
Knowledge and experience with gender/sexual violence issues and effects of sexual assault on victims, survivor recovery, medical and legal procedures.

Responsibilities

Collaborate and consult with the Associate Vice President (AVP) of OEC regularly to monitor, manage, and assess incidents related to sexual harassment, sexual misconduct, Discrimination, Harassment and Retaliation (DHR).
Manage day-to-day responsibilities associated with Title IX/DHR investigations, with particular emphasis on investigating alleged cases of sexual harassment, sexual misconduct, and discrimination based on the protected categories enumerated in relevant California State University (CSU) Nondiscrimination Policies.
Facilitate the Informal Resolution Process as well as coordinate supportive measures for parties involved in Title IX/DHR incidents.
Conduct a prompt and thorough assessment of the information provided when a complaint is filed.
Conduct an investigation, which may include providing supportive measures, identifying and interviewing witnesses; gathering and securing relevant documentation; and identifying other information that would be helpful in bringing the matter to a resolution.
Compose a detailed investigative report, which may include summarizing witness testimonies, credibility analysis, Findings of Facts and policy analysis in accordance with the CSU Nondiscrimination Policy.
Ensure a timely well-documented investigative process, maintains accurate and thorough records and notes of investigatory process, creates comprehensive written investigatory reports that clearly identifies the issues investigated, summarizes the evidence, and makes findings under University policy, and may recommend appropriate remedial steps.
Contact all involved parties and providing information about the investigatory process.
Analyze information and working with the appropriate university offices in the course of investigations.
Maintain accurate and thorough investigatory files and reports.
Provide ongoing updates to the AVP and continuously identifying and integrating best practices in Title IX/DHR.
Collaborate and coordinate with the AVP to identify and address systemic problems or patterns of misconduct in tandem with other University procedures to ensure policies are communicated to all constituencies.
Assist with maintaining information in the case management system (Case IQ) to ensure cases are well documented, managed, and tracked.
Assist OEC’s Prevention and Education Specialist with the development and implementation of comprehensive training programs for students, faculty, and staff.
Facilitate educational conversations with parties involved in Title IX/DHR incidents.
Attend and represent OEC at University events as well as programs coordinated by OEC to raise awareness about Title IX/DHR.
Assist with other areas of compliance as assigned, including but not limited to, working with campus partners such as Academic Affairs, Student Affairs, Employee Labor Relations, and Compliance to address Other Conduct of Concern reported to OEC.