Complaint Investigator - Lab Tech II

Trividia Health, Inc. • Fort Lauderdale, FL

97d

About The Position

The position involves testing products returned from end users who have been involved in customer care complaints. The role requires adherence to established procedures for testing customer care returns, blood preparation, and analyzer maintenance, as well as monitoring lab supply inventory levels and determining the priority of returns. The individual will also evaluate and dispose of field returns, conduct preliminary root cause analysis, and review customer care return reports prepared by technicians. The job emphasizes compliance with workplace safety laws and training requirements, and includes assisting phlebotomists and training new personnel.

Requirements

• Minimum of an Associate's degree (A.S.) or equivalent from two-year college or technical school in a laboratory science field plus at least two years of work experience
• Bachelor’s degree in a science, e.g., Chemistry or Biology, AND a minimum of three years of work related experience
• At least five years of experience in a clinical laboratory setting or equivalent combination of education and experience
• Phlebotomy training is a plus but is not required
• Must be able to read, write and comprehend technical instructions, short correspondence and memos
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Nice To Haves

• Medical Technologist Certification or License preferred
• Phlebotomy licensure preferred

Responsibilities

• Testing customer care returns according to established procedures (daily)
• Blood Preparation (daily)
• Analyzer(s) maintenance (daily / monthly / bi-monthly)
• Monitor lab supply inventory levels
• Determine relative priority of returns (daily)
• Evaluation and disposition of field returns
• Preliminary root cause analysis (daily)
• Reviews and updates complaint handling system
• Review of customer care return reports prepared by technicians (daily)
• Prepares Reports and Status of Customer Care Investigations
• Adheres to all workplace safety laws, regulations, standards and practices
• Remains current and compliance with all training requirements
• Assist phlebotomists
• Assist in training of new personnel

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 501-1,000 employees