Complaint Intake Coordinator - Consumer Credit Unit (Compliance Specialist II)

State Of Colorado • Denver, CO

406d • $49,848 - $68,772

About The Position

The Complaint Intake Coordinator for the Consumer Credit Unit serves as a vital role in processing consumer complaints and ensuring compliance with various consumer protection laws in Colorado. This position is designed for an experienced compliance professional who is dedicated to protecting consumers and providing exceptional regulatory support. The coordinator will work collaboratively with unit staff to analyze complaints, identify violations, and communicate effectively with consumers and industry members.

Requirements

• Five (5) years of professional experience in regulatory compliance, complaint intake and review, or compliance work related to licensing.
• A combination of full-time closely related college course work and/or professional experience in regulatory compliance, complaint intake and review, or compliance work related to licensing totaling five (5) years.

Nice To Haves

• Additional regulatory compliance experience beyond one year
• Exceptional writing, reviewing, and editing skills
• Demonstrated experience in interpreting and analyzing statutes, regulations, and proposed legislation
• Strong analytical skills
• Data management skills used for reporting purposes
• Experience managing and/or directing phone calls or call center experience
• Ability to work in a high stress environment and maintain a professional attitude
• Intermediate experience with Excel spreadsheets and/or Salesforce
• Demonstrated ability to collaborate and work on a team
• Demonstrated commitment to public service

Responsibilities

• Process incoming consumer complaints and collaborate with unit staff regarding compliance of regulatory programs.
• Answer calls from consumers seeking information on regulated agencies and industries.
• Conduct initial reviews, gather facts, analyze and research complaints, and identify potential violations of statutes.
• Identify complaints concerning entities under investigation or subject to pending litigation.
• Develop written communication with industry members and consumers regarding the status, outcome, or resolution of complaints.
• Assist in contacting other state and federal agencies when applicable.
• Manage the collection of complaint data by gathering, reviewing, and distributing complaint intake documents.
• Provide substantive information about consumer credit and collection laws in response to public inquiries.
• Analyze compliance trends in the industry.
• Escalate complaints to the appropriate examiners when necessary.

Benefits

• Medical and dental health plans
• Employer-paid life insurance
• Paid vacation and sick leave earned each month
• 11 paid holidays per year
• Public Service Loan Forgiveness
• Free access to an on-site fitness center
• Strong, flexible retirement benefits including 401K and 457 plans
• Distinctive career advancement opportunities throughout the State personnel system
• Excellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed