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Work with a variety of diverse persons at Philips such as Engineers, Scientist, Post Market Surveillance Clinical Experts, Field Services & Application Engineers and Manufacturing personnel to facilitate the complaint-handling process globally. Your role: Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint to assist with evaluation and investigation escalation. Acts as a liaison between Philips Shared Service, Trusted Partner and Business/Market stakeholders. Provides ongoing feedback on the quality of the complaint handling process being performed by the Complaint Evaluator and Complaint Investigator. Assists with reviewing complaints to determine when escalations that relate to the initial assessment of complaint coding, product inquiries and potential reportability decision making are required. Monitors team performance and provides additional support to the Sr. Manager of Complaint Handling in requested activities.
