Complaint Handler

Envista • Pomona, CA

384d • $43,264 - $58,448

About The Position

The Complaint Handler position at Envista Holdings Corporation involves investigating customer complaints related to products and services. The role requires recording and approving complaints, conducting investigations, and collaborating with various departments to resolve issues effectively. The Complaint Handler will manage assigned complaints, perform database trending, and support quality assurance efforts, ensuring timely and accurate resolution of customer concerns.

Requirements

• Strong computer skills
• Ability to use Excel (V-look up, Pareto's charts, etc.)
• Ability to read blueprints and interpret documents
• Ability to perform work in a timely manner
• Willingness to work additional hours when required
• Strong attention to detail
• Ability to be proactive
• Ability to prioritize work
• Problem-solving skills
• Associate degree or equivalent from a two-year college or technical school, or High School Diploma with at least 3 years of related work experience.

Responsibilities

• Record and approve complaints, review incoming complaints, assign investigation responsibility, and conduct investigations.
• Report problems to applicable manufacturers, identify trends, and conduct follow-ups on potential MDR reportable events.
• Examine pertinent information such as work orders, complaint trending, and retain samples to determine accuracy of customer complaints.
• Manage assigned complaints, conduct investigations, enter evaluation codes, and close complaints in a timely manner.
• Notify QA Supervisor of findings, adjustments, and recommendations for further testing.
• Key information into computer systems such as Oracle and CRM to maintain computerized records.
• Perform database trending and Credit Return if applicable.
• Maintain a system for all retain samples coming from Mexicali on a daily basis.
• Support with disposing of expired retain samples and complaint products.
• Work with other departments to drive customer complaint resolution, including R&D, Customer Care, Marketing, Production, and Regulatory Affairs.
• Work independently with some supervision and support QA inspection and receiving departments for month-end/quarter-end or special projects as needed.
• Coordinate with Commercial on Complaint Handling.

Benefits

• Annual performance bonus
• Medical/dental/vision benefits
• 401K match
• Other applicable compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 11-50 employees