Complaint Coordinator I

Medline Industries, LP • IL

72d • $18 - $26

About The Position

Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

Requirements

• High School Diploma or equivalent.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.

Nice To Haves

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred.

Responsibilities

• Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.
• Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution.
• Ensure complaints are closed within the system properly.
• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag.
• Issue RGA's and product returns as needed.
• Send out Customer Satisfaction Surveys.
• Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.
• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.
• Ensure written procedures are followed.

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Access to the Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees