Competitive Insights & Community Engagement Manager - On-Site - Downtown Houston - W2

EPMA • Houston, TX

2d • Onsite

About The Position

We are seeking a proactive and organized Competitive Insights & Community Engagement Manager to join our Consumer CX & Insights team on a contract basis. This mid-level role is focused on managing the day-to-day engagement within our exclusive, invitation-only customer communities. The ideal candidate will be passionate about fostering vibrant online communities and skilled in coordinating cross-functional projects to deliver a best-in-class customer experience. In addition, the candidate will assist in tracking competitive data to ensure we stay updated on competitor activities.

Requirements

• Mid-level experience in community management, digital marketing, or a related field.
• Proven ability to plan and execute a content and engagement calendar for an online community.
• Excellent project management and organizational skills, with experience coordinating across multiple teams.
• Strong written and verbal communication skills.
• Comfort with Microsoft Office (especially Excel and PowerPoint).

Nice To Haves

• Familiarity with project management tools like Asana is a plus.
• Experience with digital experience analytics platforms like Adobe Analytics and Content Square is a plus.

Responsibilities

• Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities.
• Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews).
• Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues.
• Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns.
• Monitor community health and engagement metrics, providing regular updates to stakeholders.
• Monitor and assess competitive metrics as input to other processes.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed