Animal Care Supervisor

Petco•El Paso, TX

1d•Onsite

About The Position

Petco is a category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With 29,000 employees and over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including Vetco Total Care hospitals and preventive care clinics, Petco is committed to purpose-driven work that benefits pets, people, and the planet. As a Companion Animal Supervisor, you will serve as a trusted subject-matter leader, responsible for the health, care, and presentation of live animals. This role drives sales, enhances customer experience, and ensures operational excellence within the Companion Animal and Aquatics departments. You will lead through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service, combining a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations.

Requirements

1+ year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
High focus on customer service and people development.

Nice To Haves

High school Diploma or GED

Responsibilities

Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals.
Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
Promote a positive culture of teamwork, inclusion, and collaboration.
Lead by example modeling Petco’s selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
Maintain operational, safety, and regulatory standards at all times.
Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
Process transactions efficiently while delivering a great customer experience.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
Assist with additional duties as needed to support business needs.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
Provide ongoing feedback and support to strengthen partner performance and engagement.

Benefits

Purpose-driven work that makes a difference for pets and people.
Hands-on leadership experience and career growth opportunities.
A supportive, inclusive culture built on teamwork and authenticity.
The chance to grow your leadership skills while having fun doing meaningful work.

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