Community Wellness Coordinator

Humane Society Pikes Peak Region•Pueblo, CO

6d•Onsite

About The Position

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 250+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization. Job Summary This position is responsible for assisting clients with pet resources and access to veterinary care, seeking out new partnerships while fostering existing partner relationships, assisting in the Pueblo Wellness Clinic, and coordinating events and clinics on the east side of Pueblo. This position requires fluency in both Spanish and English. Provides accurate information and friendly professional service to the public. Discusses program options and aids in decision-making based on client resources Explains medical conditions, prognosis, risks, and aftercare for various medical conditions and procedures. Medical documentation, client communication, and education regarding surgical procedures and other medical conditions. Helps to identify measures/metrics and tracks statistics to support program growth. Manages PetSmart grant events, including vaccines clinics, spay and neuter clinics, and pet supplies distribution. Helps maintain event budget, including revenue sources and expenses. Assists in grant reporting and attends quarterly meetings with PetSmart Charities. Provides input for the creation of a comprehensive event and communication plan. Works closely with key staff members to promote and execute events. Procures and/or orders, maintains, inventories, and tracks HSPPR's grant supplies and equipment for events. Manages and organizes the storage unit. Answers phone calls and returns messages regarding HSPPR services and program capacity. Assists with treatment and care of wellness patients in conjunction with the attending veterinarian to promote efficiency and excellence in patient care. Oversees Mobile Clinic scheduling in the east side of Pueblo, data entry, and intake and discharge procedures for all public surgeries and vaccination/wellness appointments through the Chameleon and Acuity software programs. Maintains medical/surgical treatment records and reports in an accurate and timely manner and in accordance with HSPPR procedures, updates records in the shelter database. Assists the veterinarian with patient exams by providing proper animal restraint, obtaining a medical history from records, performing tasks and treatments as directed, and filling medications. Handles client complaints and follows through with appropriate steps to resolve concerns and complications, elevating any concerning issues to the manager. Trains and works with volunteers to support the program and other administrative duties. Experience and medical knowledge foundation to appropriately direct questions, triage inquiries, and to provide accurate information to the public. Provide compassionate care and services for customers in various emotional states Other Commitment to the mission, values, goals, and success of HSPPR. Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies. Performs all other duties as assigned

Requirements

Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education.
One year of customer service experience, preferably in a full-service veterinary hospital or animal shelter or equivalent related experience.
Excellent communication, interpersonal skills, and the ability to multitask in a high paced environment are required.
Must be fluent in English and Spanish.

Nice To Haves

Prior animal handling experience preferred.
Experience and medical knowledge foundation to appropriately direct questions, triage inquiries, and to provide accurate information to the public.

Responsibilities

Assisting clients with pet resources and access to veterinary care
Seeking out new partnerships while fostering existing partner relationships
Assisting in the Pueblo Wellness Clinic
Coordinating events and clinics on the east side of Pueblo
Providing accurate information and friendly professional service to the public
Discussing program options and aids in decision-making based on client resources
Explaining medical conditions, prognosis, risks, and aftercare for various medical conditions and procedures
Medical documentation, client communication, and education regarding surgical procedures and other medical conditions
Helping to identify measures/metrics and tracks statistics to support program growth
Managing PetSmart grant events, including vaccines clinics, spay and neuter clinics, and pet supplies distribution
Helping maintain event budget, including revenue sources and expenses
Assisting in grant reporting and attends quarterly meetings with PetSmart Charities
Providing input for the creation of a comprehensive event and communication plan
Working closely with key staff members to promote and execute events
Procuring and/or orders, maintains, inventories, and tracks HSPPR's grant supplies and equipment for events
Managing and organizes the storage unit
Answering phone calls and returns messages regarding HSPPR services and program capacity
Assisting with treatment and care of wellness patients in conjunction with the attending veterinarian to promote efficiency and excellence in patient care
Overseeing Mobile Clinic scheduling in the east side of Pueblo, data entry, and intake and discharge procedures for all public surgeries and vaccination/wellness appointments through the Chameleon and Acuity software programs
Maintaining medical/surgical treatment records and reports in an accurate and timely manner and in accordance with HSPPR procedures, updates records in the shelter database
Assisting the veterinarian with patient exams by providing proper animal restraint, obtaining a medical history from records, performing tasks and treatments as directed, and filling medications
Handling client complaints and follows through with appropriate steps to resolve concerns and complications, elevating any concerning issues to the manager
Training and works with volunteers to support the program and other administrative duties
Providing compassionate care and services for customers in various emotional states
Appropriately documenting observed animal behaviors utilizing objective language as required in relevant procedures and/or policies
Performing all other duties as assigned