Community Warranty Manager - Trophy Signature Homes

Green Brick Partners • Plano, TX

115d

About The Position

The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform.

Requirements

• Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred.
• Highly customer-service oriented.
• Computer or tablet literate.
• Knowledge of MS Office or BuildPro is preferred.
• Previous experience in the home building industry is preferred.
• Previous experience in a customer service environment & preferable some home repair experience is helpful.

Nice To Haves

• Reliable, energetic and trustworthy individual.
• Ability to multi-task and possess effective communication skills.

Responsibilities

• Perform minor repairs such as tightening door knobs or adjusting sprinklers.
• Conduct in-person homeowner assessments and inspections of warranty claims.
• Coordinate and schedule all repairs with contractors and homeowners.
• Communicate scheduled appointment times with homeowners, vendors and trades.
• Follow up, inspect and ensure completion of all repairs are completed.
• Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes.
• Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable.
• Manage a budget; Request EPO's, Sign invoices weekly for vendor payment.
• Handle multiple tasks, as well as projects within designated timeframes.
• Possess the ability to say 'no' and overcome objections in a professional manner.
• Follow applicable protocols and processes necessary for workflow.
• File and manage closed tickets for bonus and accounting purposes.
• Establish and maintain positive customer relationships, internally and externally.
• Conduct a quality assurance check on a completed home.

What This Job Offers

• Industry: Construction of Buildings
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees