Community & Virtual Programming Coordinator
About The Position
The Resident Services & Virtual Programming Coordinator is a digital pioneer and community champion who bridges the gap between face-to-face connection and technology to transform lives. You will harness the power of our mobile app, Project Access Connect, to create virtual communities that mimic the warmth of in-person gatherings, while hosting dynamic in-person events that bring neighbors together in celebration. Picture yourself as a digital storyteller, capturing resident success stories through engaging blog posts and vibrant social media content that inspires others. You are the friendly voice residents hear on our support line, the creative mind behind social media videos showcasing community achievements, and the strategic thinker who uses data analytics to design programs that truly make a difference. From coordinating virtual cooking classes that connect seniors across different housing communities to organizing Instagram-worthy community festivals, you'll use technology as a superpower to amplify human connection. The Coordinator provides overall development, implementation, and coordination of both in-person programs and services offered to benefit residents across four apartment communities – 3 physical and 1 and virtually. This role combines traditional on-site resident services with virtual programming delivery through the Project Access App. The Coordinator creates value for residents by being a supportive resource both in-person and online, coordinating programs that create positive impact across residential communities. They identify methods to create long-term positive outcomes through an understanding of both physical and virtual communities served. This position works independently and is suited for someone who is proactive, innovative, and thrives in an environment with a high degree of autonomy and accountability.
Requirements
- Two years of experience in multi-family housing or related fields such as social services or community outreach; OR a Bachelor's Degree in Social Work, Human Services, or related field.
- Minimum of one year experience in both: youth programs serving diverse populations, demonstrating cultural competency and community awareness.
- Proficient with MS Office (Excel, Word, Publisher, Teams) and Outlook. Basic with Adobe Acrobat, Canva, Salesforce, and Concur.
- Skills usage with iOS and Android mobile devices to include cell phones and tablets.
- Strong project management skills with demonstrated ability to meet deadlines and handle simultaneous requests.
- Excellent communication skills with high proficiency in verbal, written, phone-based customer service, and active listening.
- Creative and analytical thinker with strong problem-solving skills.
- Ability to self-start, multi-task, and adapt between in-person and virtual service delivery.
- Valid Driver’s License, clean driving record, and current automobile insurance
- CPR & First Aid certified (or obtained within 90 days of hire)
- Successful completion of background check
Nice To Haves
- Experience with virtual program delivery, webinar, content creation, or online community management strongly preferred.
- Experience with mobile applications, content management systems, or database management preferred, community-based, and social media platforms.
Responsibilities
- Implement core programs and services across four apartment communities, connecting, engaging, and empowering residents across four initiatives: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building
- Coordinate youth programs (homework assistance, educational enrichment) and senior programming (social mixers, BINGO, fitness classes)
- Plan and facilitate in-person community building events that promote safe communities and strong connections among residents
- Support food resource and distribution needs, maintaining food bank partnerships
- Conduct weekly in-person and virtual outreach, including door-to-door visits and physical presence in high-traffic locations
- Use personal automobile to acquire program supplies and attend offsite meetings (mileage reimbursed at IRS rate)
- Serve as primary PASS representative for resident needs via phone and app chat feature
- Develop and coordinate virtual programming (events, workshops, educational sessions) ensuring seamless integration with on-site services
- Create and manage virtual educational content, curriculum, and blog posts highlighting resident success stories and community resources
- Moderate community board and resident marketplace on PA Connect App, ensuring appropriate and respectful posts
- Manage CMS back-end environment for engagement reporting, usage trends, event calendar, and community posts (alerts, announcements, schedules, newsletters)
- Manage Salesforce platform for electronic waivers, intake forms, and resident contacts
- Design digital marketing materials, flyers, and promotional content for both virtual and physical programming
- Track app usage, engagement metrics, and program outcomes by community; assist with app maintenance and reporting
- Facilitate language translation services and support marketing campaigns as needed
- Develop and maintain partnerships with local service providers for on-site and virtual delivery
- Provide residents with information and referrals to community resources through multiple channels
- Maintain strong relationships with property managers through regular communication about programs, resident needs, and events
- Publish monthly newsletters with integrated calendar of physical and virtual events
- Collect and submit comprehensive program outcomes data (attendance, engagement metrics, surveys, evaluation reports)
- Help create and adhere to budgets for resident service programs
Benefits
- Safe Harbor 401(k) with 4% company match
- Pro-rated paid time off + paid holidays
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
