Community Supports Coordinator

CENTER FOR HUMAN SERVICES-posted about 17 hours ago

$24 - $27/Yr

Full-time • Mid Level

Modesto, CA

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Center for Human Services (CHS) is hiring a full-time, non-exempt Community Supports Coordinator to lead the delivery of CalAIM Community Supports at the Youth Navigation Center in Modesto. This role focuses on housing stability for transition-age youth, supervising Housing Case Managers and Navigators, managing client intake, and ensuring effective care plan implementation. The ideal candidate is collaborative, trauma-informed, and committed to youth-centered services, with a strong grasp of documentation standards and cross-agency coordination. CHS is one of the largest, local non-profits serving Stanislaus County youth and families. Our mission is simple…to change lives and build futures through programs that strengthen and support youth and families. CHS is a place that brings together smart, talented people from diverse backgrounds. We’ve cultivated a truly unique workplace environment that is anchored by our values…integrity, responsiveness, respect, partnerships, innovation and results. To learn more about our programs, check out our website: www.centerforhumanservices.org POSITION SUMMARY: The position oversees the delivery of integrated CalAIM Community Supports at the Youth Navigation Center (YNC), with a focus on housing stability for transition-age youth. This role supervises Housing Case Managers and Navigators, manages client intake, and ensures effective care plan implementation. This position supports staff training, quality assurance, and compliance with documentation standards in the EHR and HMIS. They also collaborate with internal teams, external partners, and Managed Care Plans to ensure coordinated, trauma-informed, and youth-centered services.

Supervise the YNC Integrated Community Supports (CS) team, including Housing Case Managers and Housing Navigators; ensure adherence to program goals, policies, and best practices.
Collaborate with the Housing Manager to identify and provide referrals to local housing opportunities tailored to the needs of transition-age youth.
Provide leadership in the integration of Community Supports (CS) services across YNC, ensuring alignment with CalAIM principles and trauma-informed, youth-centered approaches.
Oversee program performance in collaboration with the Housing Manager; monitor outcomes, analyze data, and implement improvements based on findings to enhance service effectiveness.
Manage and refine the new client intake process; coordinate with referral sources to ensure timely and appropriate enrollment into Community Supports services.
Oversee the development and implementation of Care Plans; ensure that plans are person-centered, regularly updated, and aligned with youth goals, CalAIM and grant funding requirements.
Support staff in delivering specialized housing support services, such as lease education, housing readiness, neighbor mediation, and landlord engagement to promote long-term housing stability.
Coordinate timing of rental assistance and supportive services with staff and external partners to support youth transitioning to or maintaining permanent housing.
Lead quality assurance and compliance efforts, including regular audits of client records, case notes, and documentation in the Electronic Health Record (EHR) and Homeless Management Information System (HMIS).
Monitor caseload distribution to maintain client safety, regulatory compliance, and staff support.
Foster strong relationships with community partners, stakeholders, and referral networks, serving as an advocate and ambassador for YNC’s Community Supports Program.
Collaborate with the ECM Manager to serve as a liaison with Managed Care Plans, ensuring compliance with CalAIM regulations and payer requirements.
Ensure that staff are trained in required documentation practices and use of data systems, including the EHR and HMIS; provide ongoing support to maintain compliance and data quality.
Attends agency meetings and contribute to billing process improvements.
Performs other tasks as assigned in support of organizational goals.

1 to 2 years of experience in a leadership role in a human services environment with supervisory responsibilities.
Excellent verbal, written and interpersonal communication skills.
Demonstrates knowledge of fiscal and program operation systems
Demonstrated knowledge or ability to learn community resources, social service agencies and existing housing inventory.
Demonstrated knowledge of permanent supportive housing initiatives.
Ability to support “Housing First” philosophy and strategies.
Ability to collaborate with county, managed care plans and community service providers.
Pass agency paid criminal justice screening fingerprints.
Pass agency paid TB (Tuberculosis) screening.
Pass agency health screening or drug testing, if required.
Valid California Driver’s License and proof of valid auto insurance coverage.
Pass agency paid MVR clearance with no more than 2 points – if you are under the age of 25 our insurance company will not allow any points.
Represent the agency in a professional and competent manner.
Maintain strict confidentiality of client and billing information
Establish and maintain effective working relationships with insurance providers, clients, co-workers, and supervisors
Demonstrate thorough understanding of behavioral health service documentation requirements
Navigate complex billing scenarios for diverse service interventions
Strong communication skills to collaborate with clinical and financial teams
Ability to maintain compliance with HIPAA and other healthcare billing regulations
Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.
Participate in assigned scheduled agency meetings, in-service training, conferences, and other training as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.
Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.
Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration, and cooperation.
Communicate effectively both orally and in writing.
Perform job duties in a safe manner to ensure a safe working environment for oneself and others.
Participates in and/or supports agency fund development activities and events.
Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.
CHS desires all leaders have competency in the following: Systems Thinker – Seeks to understand the big picture. Creative/Innovator – Can both embrace and bring forward new ideas. Empathic and Relational Leader – Inclusive and empowering of others. Embrace Emergence – Explorative, ability to embrace and anticipate the unexpected Boundary Spanner – Connect people across boundaries, extend past familiar territory, community builder.

Previous Cal AIM experience, housing community supports and/or healthcare experience is preferred.

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