Community Supports Coordinator
About The Position
The Community Supports Coordinator, AWC supports the operational execution of the Agency with Choice (AWC) service line within the Community Supports division. This role manages caregiver onboarding and member admissions, ensuring a seamless, compliant, and high-quality experience from referral through service initiation. The Coordinator partners closely with Community Engagement, Operations, and Support teams to maintain accurate documentation, drive timely admissions, and support caregivers and members throughout the onboarding process. This is a hybrid position, coming into the El Segundo office 1x per month. Please note that this is a temporary position.
Requirements
- Minimum 1 year of experience in customer service, onboarding, or service-oriented roles
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong ability to maintain confidentiality and handle sensitive information
- Strong communication and relationship-building skills
- Attention to detail and documentation accuracy
- Organization and time management in high-volume workflows
- Problem-solving and sound judgment
- Proficiency in Microsoft Office and ability to navigate CRM systems (Salesforce preferred)
- Analytical mindset with ability to track and report key metrics
- Collaborative team approach with a customer-focused orientation
Nice To Haves
- Experience working in healthcare, home care, or regulated environments preferred
- Bilingual Spanish preferred
Responsibilities
- Lead the onboarding process for AWC caregivers and health plan members from referral through admission
- Serve as the primary point of contact for caregivers and members during onboarding, providing timely communication and updates
- Ensure all required documentation, compliance forms, and onboarding requirements are completed accurately and filed appropriately
- Maintain accurate caregiver and member records in Salesforce and other tracking systems
- Conduct caregiver orientations and provide education on timekeeping practices, policies, and system usage
- Coordinate with Community Engagement, Case Managers, health plans, and internal teams to ensure smooth transitions and closed-loop communication
- Respond to inbound inquiries from caregivers and members, resolving issues and escalating concerns as needed
Benefits
- Learn more about 24 Hour Home Care's benefits for temporary employees here !
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
