Create memorable moments. Provide extraordinary service. Communicate clearly and engage a high-profile client base. Offer unreasonable hospitality. Hello Community Support Specialist! Join us. The Community Support Specialist is responsible for responding to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution related to a proprietary product. He/She resolves problems and communicates solutions or requested information to the customer. The Community Support Specialist focuses on engaging users and clients and ensuring full utilization of all the product's features and benefits. This product, HireMetrics, is an AI HR platform designed to give every qualified applicant an instant, fair interview while empowering HR teams with clear, explainable insights. It’s a revolutionary platform that enables faster hiring decisions, smarter teams, and strong growth.