Community Support Specialist (Boston)

VITRA Health•Boston, MA

1d•Onsite

About The Position

VITRA Health is hiring, and we believe that our team is the key to our success. That is why we are looking for a Community Support Specialist to help support our Clients of Boston and its immediate surrounding areas. If you’re a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today! VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers. Job Overview: The Community Support Specialist is responsible for developing and maintaining positive relationships with providers, healthcare organizations, and community service agencies to ensure comprehensive support for all program participants. This position coordinates the delivery of social services, evaluates all clients enrolled in the program, and formulates individualized plans of care in collaboration with nurses and healthcare providers. The role also ensures that all client charts are maintained in a neat and organized manner and that all required documentation is completed accurately and in accordance with company policies and state regulations. In addition, the Community Support Specialist provides culturally appropriate health education, information, support, and counseling to members and their caregivers in compliance with all applicable standards and guidelines. This role is a full-time role at 32+ hours per week. Overtime pay is available after 40 hours.

Requirements

Willingness to travel within assigned region.
Valid driver’s license and reliable transportation required.
Fluency in both English and second language strongly preferred.
At least one year of clinical experience working with elderly or disabled populations.
Demonstrated knowledge of medical terminology.
Advanced proficiency in Microsoft Office Suite and Google Suite (G Suite)
High School Diploma required.
Strong communication, documentation, and organizational skills are required.
Must be solution-oriented and able to multitask.
CPR Certification.

Nice To Haves

Case management, behavioral health, social services and/or community health worker experience preferred.

Responsibilities

Conduct on-site visits with each client and caregiver at the qualified setting.
Obtains a social history and conducting a psycho-social evaluation.
Conducts ongoing evaluations of the AFC and/or GAFC setting.
Select, train, evaluate, and supervise AFC caregivers with the registered nurse and case manager.
Participate in the development, implementation, and ongoing review of the AFC plan of care
Presents, plans, and implements social service interventions.
Complete a care-management progress note corresponding with each on-site visit or encounter and upon significant change.
Assist with obtaining information and accessing other healthcare and community services.
Participate in discharge and transition planning and implementation.
Review and document the fire and safety procedures for the qualified setting.
Review AFC caregiver task logs at a minimum of every 30 days and report findings to the registered nurse and case manager.
Review at least annually the suitability of the qualified setting.
Provide clients with ongoing support with ADL’s and IADL’s.
Provide accurate orientation to the participants of the AFC and/or GAFC program.
Coordinate all social services with the personal care team.
Partake in both care plan creations and reviews, along with discharge plans.
Has direct contact with the client and the client’s caregiver, registered nurse, and case manager.
Manages all paperwork associated with admissions, referrals, visits, and medical equipment/social referrals.
Assist participants with finding community, financial and legal services.
Review and assess caregivers' clothing, equipment, supplies and other services.
Participates in weekly clinical meetings.
Performs replacement visits on behalf of VITRA’s RNs, LPNs, and Case Managers as needed.
Conducts weekly calls to AFC Caregivers to confirm compliance with program regulations.
Foster culture of customer service and commitment to quality care.
Serve as a brand ambassador for VITRA reflecting our vision, mission, and values.
Show genuine interest and compassion for the communities we serve.
Other duties as assigned.

Benefits

Health Insurance with a 75% employer contribution.
Dental and Vision Benefits.
Supplemental Benefits Life, Accident, Critical Illness and Disability Insurance.
401K with a company match.
Accrued Paid-Time-Off.
ADP LifeMart Corporate Discounts
Competitive Pay Rates.
Wellness Benefits.
Tuition Reimbursement.
Supportive team structure and company culture with a focus on work/life balance.