Community Support Specialist I - Temporary

Kern Family Health Care • Bakersfield, CA

5d

About The Position

This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency. Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

Requirements

• High School Diploma or GED equivalent.
• Minimum 3 years of full-time paid experience working in health education, casemanagement, community outreach, in a healthcare field.
• Bilingual English/Spanish with certificate of linguistic proficiency (Tier I).

Responsibilities

• Outreach to eligible members for program overview and scheduling of initialappointment.
• Assist clients by providing direct services in their homes, community or clinic setting.
• Follow-up with clients via phone calls, home visits, and visits to other settings whereclients can be found, which may include homelessness.
• Provide and process referrals for services to community agencies as appropriate.
• Assist clients in accessing health related services, including but not limited to obtaining a medical home, providing instruction on appropriate use of medical housing, overcomingbarriers to obtaining needed medical care and/or social services.
• Help clients connect with transportation resources and provide appointment reminders inspecial circumstances. Assist with transportation based on Community Services policy.
• Work collaboratively with other clinical personnel assigned to the same client.
• Act as a client advocate and specialist between the client/family and community serviceagencies.
• Develops effective working relationships with agencies and organizations to advocatefor consumer and family/caregiver empowerment.
• Conduct community outreach and attend meetings which provide resources/linkage.
• Attend regular staff meetings, trainings, and other meetings, as requested.
• Document all client encounters and contacts made on behalf of the clients; complete andsubmit monthly reports; maintain comprehensive electronic records, which include clientnotes.
• Always maintain HIPPA compliance.
• Proficiently utilize motivational interviewing techniques in all client contacts to increaseadherence, decrease non-compliance and promote the significance of the referrals.
• Process and monitor incoming referrals and prepare them for review and submission tothe appropriate program.
• Monitor and review data exchange entries/reporting related to Community BasedOrganizations
• Ensure closed-looped referrals are processed correctly
• Conduct internal CBO audits to ensure regulatory compliance, improve quality of careand allow for training opportunities and financial optimization.
• Responsible for ensuring all authorizations are received by the appropriate parties
• Complete calls related to patient satisfaction
• Join and actively engage in discharge planning alongside designated Community BasedOrganizations when deemed necessary
• Performs miscellaneous job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED