Community Support Outreach Supervisor

Serene Health•San Diego, CA

14h•$29 - $33

About The Position

As a Community Support Supervisor, you will play a pivotal role in ensuring the efficient operation of Community Support services to our Health Plan members. You will be responsible for providing supervision, managing daily and weekly reports, coordinating with health plans for referrals and authorizations, overseeing staff assessments, and ensuring housing deposit processes are completed accurately and with proper documentation. Your role will involve effective communication with various partners, including health plans, landlords and members.

Requirements

Bachelor's degree in social work or healthcare administration, or at least 4 years of related work experience.
Previous experience in a supervisory role, preferably in community support services or healthcare.
Strong leadership and communication skills.
Knowledge of health plan requirements and authorization processes.
Experience with data analysis and reporting.
Ability to multitask and prioritize responsibilities effectively.
Attention to detail and accuracy in documentation and record-keeping.
Willingness to travel to different locations to conduct training sessions.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.

Nice To Haves

Bi-lingual (English/Spanish) preferred.

Responsibilities

Provide leadership, guidance, and support to CS staff.
Generate and analyze daily and weekly reports for member progress.
Maintain and update the Master Log daily.
Review Ring Central Analytics, productivity logs, and member notes.
Oversee staff notes and authorization processes in Alliance.
Collaborate with health plans for referrals and authorizations, ensuring compliance.
Stay informed on health plan policies and procedures.
Coordinate completion of Health Plan Housing Goods Form.
Ensure quality and consistency in staff assessments.
Monitor assessment processes for regulatory adherence.
Coordinate timely completion of housing deposit processes, verifying accuracy with landlords.
Communicate effectively with stakeholders, maintaining accurate documentation and promptly addressing inquiries and requests.
Performs other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.