Community Support Counselor

Animal Care & Control Team, Acct Philly • Philadelphia, PA

416d • $34,320 - $34,320

About The Position

The Community Support Counselor (CSC) at ACCT Philly plays a crucial role in connecting the shelter with the community, serving as the first point of contact for visitors. This position emphasizes high-quality customer service, ensuring a welcoming environment for both pets and people, and focuses on keeping pets and their owners together through various support services.

Requirements

• Exceptional interpersonal skills and enjoyment in interacting with diverse individuals.
• Ability to practice non-judgmental communication and remain calm in emotionally charged situations.
• Excellent written and oral communication skills.
• Strong organizational skills and attention to detail.
• Respectful treatment of animals and people, with discretion regarding personal information.
• Strong problem-solving skills and maturity in judgment.
• Comfortable working with animals of varying species, sizes, and temperaments.
• Ability to lift and move up to 50lbs.

Nice To Haves

• 1 year of animal handling experience (preferred)

Responsibilities

• Greet all visitors to ACCT Philly with a warm and welcoming tone, engaging in empathetic communication.
• Multi-task between in-person and phone/email customers, ensuring timely communication.
• Provide information about ACCT Philly departments and services, as well as other relevant city services.
• Triage client needs and direct them to appropriate ACCT Philly staff and partners.
• Support clients seeking lost pets by accommodating shelter walkthroughs and providing best practices for lost and found.
• Demonstrate exceptional animal handling skills to ensure safe interactions for pets and people.
• Maintain a professional appearance and a neat workspace at all times.
• Assist other departments as needed.
• Provide supportive animal admissions services to clients, both by appointment and walk-ins.
• Document thorough intake notes and scan/photograph animals at the time of intake.
• Communicate with other departments regarding animals needing immediate attention.
• Accurately update and enter records in the shelter management system throughout the intake and outcomes processes.
• Collect and document relevant fees, issue licenses, and solicit donations.
• Advise management when a client may need additional support for a successful outcome.
• Maintain welcoming lobbies and public spaces, ensuring cleanliness.
• Answer phones, check voicemails, and return calls.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed