Community Support Coordinator - Spanish proficiency required January 2026

Animal Welfare League of Alexandria•Alexandria, VA

About The Position

JOB SUMMARY: The Animal Welfare League of Alexandria’s (AWLA) Community Support Team works in the City of Alexandria (the City) to proactively assist pet owners who need assistance to care for their animals due to underlying systemic issues such as poverty, lack of access to resources, domestic violence, medical or mental health challenges. The goals of the program are to keep pets and people together, improve animal and community welfare and to support partnerships between the AWLA, other City agencies and nonprofits. In those cases where keeping the pet with their person is not viable, the Community Support Team assists in rehoming efforts both directly from the home and via the AWLA’s adoption program. The role of the Community Support Coordinator is to support the efforts of the team by assisting those who have been identified as in need of the resources the AWLA can provide. This support will include all aspects of the rehoming process as well as all pet retention efforts including pet pantry requests, transportation to veterinary appointments, and pet food delivery. The coordinator will continue to provide ongoing support and case management for pets and their families. Additionally the Coordinator will assist in the preparation and implementation of community based wellness events throughout the City and the AWLA’s monthly low cost vaccine clinic; and will provide support to trap-neuter-return programs throughout the City. Job schedule is Tuesday thru Saturday The Coordinator must be proficient in written and spoken English and Spanish. Organizational Relationships: This position is supervised by: Director of Community Programs

Requirements

BILINGUAL - Fluent in written and spoken English and Spanish
Bachelor's Degree or relevant experience
Minimum 2 years experience in a professional work environment
Strong office suite and data entry skills.
Friendly and approachable, ability to speak with people from all walks of life in a non-judgemental manner
Committed to Diversity, Equity, Inclusion, and Accessibility
Proven ability to handle multiple tasks in a busy workplace environment
Understanding of humane care and treatment of animals
Strong customer service skills and the ability to maintain a professional appearance and demeanor at all times
Valid Driver's License
Saturday shifts are mandatory. Sunday shifts are possible if needed to cover events.

Nice To Haves

Comfort with handling animals
Experience working or volunteering in an animal shelter environment
Experience working with human service providing nonprofit organizations

Responsibilities

Intake diversion/pet rehoming
Responding to rehome requests
Monitoring and sending rehome emails (initial, OOJ resources, appointment confirmations, etc.)
Monitoring and scheduling rehome requests
Following up to get home history filled out etc.
Offering resources
Tracking rehome requests
Checking rehome voicemails
Being PoC for rehome requests on Sundays and Mondays when Community Support Manager or Director of Community Programs are not available
Helping front desk staff with intaking the animal
Home To Home website - monitoring, approving, editing, providing feedback and support.
Assist with administration and day to day operations related to the AWLA’s community support programs including AniMeals, the Community Pet Pantry, monthly vaccine and microchip clinics, the Crisis Care program, emergency veterinary assistance, grooming assistance, the Trap-Neuter-Return program for community cats, and the Community Spay and Neuter Assistance program, among other initiatives
Forge relationships with community members to ensure knowledge of available services and connect to appropriate agencies.
Coordinate medical and grooming appointments and transportation to appointments for owned animals
Support the coordination of the logistics and facilitation of wellness events and other in-community events
Attend outreach events that benefit partnerships between the AWLA and other City agencies (Community Cookouts, ALIVE! Food Distribution events, Domestic Violence Awareness, etc).
Under guidance, facilitate partnerships with community-based organizations, government agencies and faith based organizations in the City of Alexandria, as well as, advocate for the integration of pet-related services within existing delivery systems
Collaborate with other AWLA departments to ensure access to services (for clients) and program goals (for AWLA programs).
Keep detailed records of all program participants and services received
Communicate regularly with Senior Staff to ensure they are aware of program changes and successes
Participate in staff meetings to share ideas and suggestions
Participate and attend community outreach events in support of the AWLA mission
Perform other duties as requested to ensure the internal and external well-being of the Animal Welfare League of Alexandria

Benefits

The Animal Welfare League of Alexandria offers an excellent benefits package and competitive compensation.
The AWLA provides health care, dental, and vision coverage, a retirement plan, and additional employee benefits.
Pay will be commensurate with experience.

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