Community Support Case Manager I, II, III

Lutheran Social Services of Southern California • Long Beach, CA

86d

About The Position

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, or III is responsible for managing and overseeing all case management activities related to the assigned programs. This position focuses on client-centered care, providing support to individuals and families in navigating resources such as housing support, social services, and other community-based resources. This role emphasizes trauma-informed care, ensuring that services are delivered in a compassionate and understanding manner, and ensures timely and accurate service delivery while maintaining a holistic approach to client needs.

Requirements

• High School diploma and a minimum of 2 years of experience or a bachelor’s degree with no previous experience providing similar case management services for CS I.
• High School Diploma with a minimum of 4 years’ experience or a bachelor’s degree with 2 years of experience with similar case management services for CS II.
• High School Diploma with 6 years of experience or a bachelor’s degree with 3 years of experience, or a master’s degree in social work or related field with internship plus six or more months of experience in Case management for CS III.
• Must read, speak and write fluent English.
• Ability to communicate clearly and effectively with clients and staff.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of Word Processing software and Spreadsheet software.

Responsibilities

• Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.
• Fulfill program or contract requirements as directed by the Program Director/Manager.
• Provide culturally responsive and empathetic care, maintaining appropriate boundaries while serving clients and the community.
• Ensure client eligibility for services and assess client needs.
• Deliver case management services, including but not limited to intake, assessment, care planning, linkage, and collaboration with community resources.
• Monitor and track client charts monthly, ensuring that service provision is documented and compliance is maintained.
• Complete timely, accurate documentation in accordance with program policies and guidelines.
• Securely store client charts and always maintain confidentiality.
• Complete Incident Reports within 24 hours of an incident.
• Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.
• Follow all HIPAA compliance standards to ensure privacy and confidentiality.
• Attend all scheduled meetings, supervision sessions, and training.
• Submit timecards, time-off requests, and activity logs in a timely manner.
• Provide required reports to the Program Manager or Coordinator according to the established schedule.
• Provide back-up support to other staff as needed.
• Participate in Peer Review chart audits to ensure quality service delivery.
• Develop and maintain a network of resources and referrals appropriate for client needs.
• Schedule visits with service providers and guest speakers for client education and support.
• Engage in outreach activities, network-building events, and community resource fairs to expand referral networks and linkages to resources.
• Facilitate De-Escalation and Crisis Intervention with clients.
• Assist in training volunteers and interns.
• Collaborate with Program Director/Program Manager to consult, discuss, and disseminate the needed resources, practical insights, and appropriate training support to bolster the case management team’s capacity.
• Coach and support the department staff, including Case Managers I & II, as needed.
• Promote a collaborative working relationship with Community Supports (CS) case management team to better serve members and increase access to needed services.
• Utilize motivational interviewing to educate, support, and motivate change during member contacts.
• Identify barriers to case management and share strategies to support team members in providing effective assistance in overcoming barriers.
• Lead weekly department meetings for Program Manager or Coordinator as needed.
• Participate in local committee meetings as agency representative.
• Assist with monthly billing and statistical reports.
• Complete quarterly department internal audits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees