Community Standards Associate

Peccole Ranch Community Association•Las Vegas, NV

1d•Onsite

About The Position

The Community Standards Associate partners with the General Manager to interpret and enforce Design Guidelines, community standards, and governing documents in compliance with state law. This position is responsible for processing Design Review applications, performing inspections, issuing compliance correspondence, and supporting the Hearing Panel and Design Review Committee (DRC). The Community Standards Associate will also work closely with the other Community Standards Associate to ensure consistent enforcement and efficient workflow within the department. The ideal candidate must be detail-oriented, highly organized, professional, and capable of working in a fast-paced, evolving environment with extensive documentation and follow-up. This role requires strong communication skills and the ability to work effectively with homeowners, volunteers, the Board of Directors, committees, vendors, and the general public. The position also requires independent judgment, initiative, strong writing skills, and the ability to handle sensitive and occasionally difficult situations with professionalism and tact.

Requirements

High school diploma or equivalent
Minimum two (2) years of HOA experience or related equivalent experience
Prior administrative office management experience
Proficiency in Microsoft Excel, Word, and PowerPoint
Proven ability to manage projects independently
Strong attention to detail and accuracy
Excellent writing, editing, and proofreading skills
Strong interpersonal and communication skills
Organization and information management
Problem-solving and decision-making abilities
Stress tolerance and negotiation skills
Ability to work independently and as part of a team
Conflict management skills
Self-starter with strong follow-through
Must pass a drug screen and background check
A valid driver’s license and proof of insurance are required.

Nice To Haves

Knowledge of VMS software preferred

Responsibilities

Administers policies and directives of the Board of Directors related to the Design Review Committee (DRC) and compliance, under the direction of the General Manager.
Maintains homeowner compliance and DRC files through timely filing, scanning, and cataloging of all correspondence in the Association’s management software.
Prepares meeting packets, minutes, and correspondence for DRC meetings and Executive Hearing Panel.
Oversees and advises committees on best practices, historical project knowledge, and applicable NRS 116 requirements.
Writes articles for the “Community Standards” section of the community newsletter.
Prepares statistical reports and analysis on Design Review and Compliance operations.
Performs other duties as assigned.
Takes part in the day-to-day operations of the Design Review Committee in accordance with policies adopted by the Board of Directors.
Oversees the entire design review process, including: Reviewing applications within established timelines Conducting follow-up inspections to verify approved installations Issues incomplete, approval, and denial letters; maintains records in the Association management software.
Processes DRC applications and notifies homeowners of deficiencies.
Conducts site visits and photographs properties when necessary.
Facilitates DRC meetings, including room arrangements and homeowner scheduling to ensure confidentiality of architectural plans per NRS 116.
Communicates DRC decisions to homeowners and assists with appeals.
Tracks and follows up on completion of approved modifications.
Coordinates the annual review and revision of Design Guidelines.
Prepares committee recommendations for inclusion in Board meeting packets.
Develops and maintains digital and physical exterior home profile records.
Compiles replacement product resources and paint scheme references for homeowner use.
Takes part in the daily operations and uniform enforcement of compliance policies adopted by the Board of Directors.
Responds to resident complaints in a timely manner and maintains detailed violation records.
Performs a minimum of monthly exterior inspections of all Units and Lots.
Oversees the issuance of violation letters and follow-up inspections.
Logs compliance data and homeowner responses into Association management software.
Prepares agendas, violation histories, and site photographs for hearings.
Facilitates Hearing Panel operations including scheduling, agendas, and room arrangements.
Ensures all hearings, minutes, and records meet state law requirements.
Attends hearings; prepares minutes and drafts decision letters within required timelines.
Provides official minutes of Committee and Executive Hearing Panel actions within 10 days of meetings.
Handles homeowner walk-ins, community concern forms, and response cards.
De-escalates difficult homeowner interactions with professionalism and tact.
Investigates complaints and takes appropriate corrective actions.
Provides recommendations for annual rule and regulation updates based on enforcement trends.
Designs and coordinates compliance publications.
Maintains the Compliance Manual and monitoring plans.
Ensures Courtesy Patrol follows established safety and enforcement procedures.
Notifies the Community Manager of significant matters impacting the Association.