Community Stabilization Coordinator - Operations Officer I

Baltimore City•Baltimore, MD

1d•$70,338 - $112,807

About The Position

The Community Stabilization Coordinator (CSC) is responsible for overseeing MONSE’s neighborhood stabilization initiatives, including proactive and reactive responses for neighborhood stabilization. The CSC plays a pivotal role in strategic training, utilizing data-driven approaches, collaborating with community-based organizations (CBOs), and facilitating interagency coordinated efforts to enhance the effectiveness and efficiency of stabilization efforts. The position also involves increasing public awareness, organizing training, and developing procedures with community partners to provide services. The Community Stabilization Coordinator will manage at least 18 stabilization responses annually, striving to connect 2,700 residents to services, ensuring strong alignment with MONSE’s mission, values, and strategic vision.

Requirements

A bachelor’s degree in public administration, social work, urban planning, or a related field.
At least 2 years of experience in emergency management, with demonstrated expertise in managing complex, multi-stakeholder initiatives in city government.
Experience in crisis preparedness, response, and recovery programs.
Program coordination, crisis management, and community engagement with diverse populations.
Strong communication, interpersonal, and multitasking skills for effectively engaging with residents, service providers, and interagency partners.
Ability to coordinate multiple projects simultaneously, ensuring timely task completion while meeting deadlines.
Proficient in data analysis, reporting, and applying data-driven strategies to assess program effectiveness and track stabilization outcomes.
Skilled in fostering interagency partnerships and facilitating collaboration across agencies to achieve shared objectives.
Background in trauma-informed care or crisis management, particularly in community settings, and adept at managing high-pressure situations.
Familiarity with neighborhood policing and stabilization efforts, with experience working alongside city agencies such as BPD, OEM, MOED, DHCD and DPW.
Experience training communities using a train-the-trainer model, empowering community leaders to deliver training on key topics and initiatives.
Familiar with using data management tools, such as Apricot or similar systems, and capable of guiding others in data entry and reporting processes
Experience in street outreach and engaging at-risk individuals

Responsibilities

Coordinate and facilitate regular meetings with community-based organizations (CBOs) to address urgent community stabilization needs.
Coordinate immediate response efforts, including conducting door-to-door outreach and communicating with data analysts who retrieve relevant 911, 311, and 211 data to assess community needs in the immediate aftermath (24-48 hours) of a critical incident.
Collaborate with counterparts in key agencies within MONSE and across City government for rapid response coordination and community canvassing.
Ensure effective resource activation and communicate with relevant stakeholders, deliver pre- notification to partners and analyze data to determine resource needs, drawing on both anecdotal and data-driven intelligence.
Assist the Deputy Chief of Community Engagement and Opportunity with monitoring expenditures, ensuring fiscal responsibility.
Coordinate, track, and report on the effectiveness of neighborhood stabilization efforts.
Ensure all data is accurately entered into MONSE’s program management software in a timely manner to maintain comprehensive program tracking and evaluation.
Provide training for community leaders on utilizing data dashboards to drive accountability.
Act as the liaison for MONSE community engagement and outreach efforts.
Ensure clear and effective communication between residents, service providers, and city agencies.
Monitor and support the efforts of community partners in providing services to residents.
Assist with community needs assessments, outreach, and education related to neighborhood re-stabilization
Coordinate support during crisis situations, ensuring that community members affected by traumatic events receive the necessary resources, interventions, and follow up.
Equip community leaders and partners with the tools and knowledge to respond effectively in high-pressure situations, reinforcing the importance of a coordinated response to crises.