Community Specialist

HOALiving • St. George, UT

1d • Hybrid

About The Position

Association management company seeks team member for the role of Community Specialist. This position plays a critical role in delivering exceptional service to the clients we manage.
Qualified candidates have strong customer service skills, are organized, work well in a team setting and have the ability to learn from experience. The Community Specialist must comply with the established policies and procedures.
SCOPE:
The Community Specialist reports directly to the Senior Community Specialist, while taking direction and performing tasks as requested by their assigned Community Manager, Director of Community Management and Vice President, as well as periodic requests from other executive staff members. This position is responsible for providing support to managers in the assigned portfolio. This includes, but is not limited to, communications (oral and written), generating documents and organizing electronic records.

Requirements

• Understanding of Microsoft products
• Ability to maintain a high level of accuracy and organization dealing with homeowner accounts and correspondence
• Excellent interpersonal skills
• Analytical and problem-solving skills
• Effective verbal, written, and listening communication skills
• Very effective organizational skills
• Computer skills including the ability to proficiently operate spreadsheets, relational databases, word processing programs, and e-mail as well as type a minimum of 45 wpm
• Be honest, trustworthy and respectful
• Be flexible and adaptable
• Demonstrate sound work ethics
• Pleasant demeanor
• Good sense of humor
• Good personal hygiene

Responsibilities

• Board Member & Homeowner Correspondence
• Responding to homeowner inquiries via telephone, action items, email, or other
• Updating homeowner account notes
• Sending and tracking violation letters through Vantaca
• Review and organize architectural requests
• Organizing and sending community newsletters
• Creating and tracking maintenance work orders through Vantaca
• Backup Customer Service Representative phone queue as necessary
• General Support to Community Managers
• Assist Community Managers in all functions
• Periodically attend association meetings if/when requested
• Track insurance renewals and bids through Vantaca
• Scanning and electronic filing of documents
• Perform community standards tours as scheduled with manager
• Driving record will be reviewed
• Organize bids, contracts and other community documents
• Coordinate special mailings
• Assist in vendor management tasks
• Entry System Management (pool fobs and gate)
• Maintain multiple amenity reservations as applicable to the communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed