Community Specialist - 420 Carroll Street (Brooklyn)

Domain Cos Management•Brooklyn, NY

12d

About The Position

Who we are: The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace. Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement. What were looking for: Who you are? You are highly extroverted, organized individual who enjoys working with people and anticipating their needs while surpassing their expectations with ease. A talented networker with a contagiously good attitude and attention to detail. The ideal candidate is an expert at time-management, organization and communicating clearly with fellow staff, members, prospective members and guests in a friendly, diplomatic manner. As part of our small staff, you are a devoted team-player committed to The Shops success and growth. Like the entrepreneurs who co-work with us, the Community Specialist must be highly flexible, adept at multi-tasking, and able to take initiative quickly to resolve issues seamlessly. The ideal Community Specialist will have a knack for operational excellence and maintaining the newest shared workspace in Gowanus, Brooklyn.

Requirements

2+ years of relevant experience in coworking, hospitality, sales, customer service or events
Bachelors degree in Marketing, Management, Hospitality, or a related field preferred
Ability to multitask and do several things with constant interruptions
Strong verbal and written communication skills
Comfortable with technology and social media, experience with HubSpot or coworking software a plus
Collaborative and reliable team player
Warm, professional, personable and approachable
Penchant for organization, hospitality, and defined processes
Passion for entrepreneurialism and community building
Self-starter who can work independently
Relentless approach to problem solving
An eye for detail

Responsibilities

Maintain space, equipment and amenities to the highest standard at all times to provide exceptional member and guest experience
Manage relationships and invoices with 3rd party building vendors/technicians
Identify prospect and member needs and responsively tailor offerings, follow-up throughout life-cycle of potential and actual members at all stages of their relationship to The Shop
Curate and assist with member and non-member bookings and event schedules
Provide exceptional hospitality and communication for members and guests alike
Schedule and conduct tours to sell space and products to prospective members
Identify and recommend opportunities to improve amenities, increase revenue, reduce expenses and/or improve member experience
Organize and maintain an effective CRM system with a healthy pipeline of prospective targets
Schedule and facilitate moves ins and move outs, member orientation activities, and new member onboarding
Build and maintain strong partnerships with different community organizations on a regular basis
Prepare and maintain membership agreements with attention to detail
Assist the curation and management of member programming, member and non-member bookings, event schedules, and the set up and breakdown of events

Benefits

Competitive pay with potential annual bonuses.
Health and wellness benefits with 4 different plan offerings.
Company-paid Life Insurance and Short-Term Disability.
Paid Parental Leave Program (up to 8 weeks of 100% pay).
401(k) matching program (up to 4%).
10 days of paid vacation, 7 sick days, and 10 company holidays annually.
Fun extracurricular activities and perks.
MyDomain discounts at local businesses.
2 Volunteer days and an annual community day where we get to give back, together!
Professional development opportunities.