Community Specialist, Channel Retail

Apple•Warwick, RI

13h•Onsite

About The Position

As a Community Specialist at Apple, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards. This position requires working 40 hours per week with occasional overtime, and your work schedule will typically run Wednesday through Sunday, however, flexibility is required based on business needs. To ensure you are in reasonable proximity to your community, you will need to live within 60 miles of the job posting location and provide your own reliable and efficient transportation.

Requirements

Typically requires a minimum of 1-2 years of related experience
Passion for helping customers and partners understand how Apple technology can enrich lives
Curiosity for continuous learning and eagerness to share knowledge with others
Outstanding customer focus
Excellent communication skills
Ability to educate, inspire, and influence others
Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Nice To Haves

High level of integrity, trust, and accountability
Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
Effective time management including ability to multitask, organize, and prioritize tasks
Ambition for driving sales results and recommending Apple solutions is desirable
Background in direct sales or solution-based selling is a plus

Responsibilities

Represent Apple within multiple partner stores and help customers develop relationships with our brand.
Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.
Provide an amazing customer experience by showcasing our products, accessories, and services.
Proactively seek opportunities to expand awareness for new and existing customers.
Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
Align with your leader on weekly partner visits.
Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.