Community Solutions Technical Support Representative
About The Position
Are you ready to be the hero who ensures seamless connectivity for our community? As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community.
Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- High school diploma or equivalent
- 1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience
- Strong verbal and written communication
- Complex problem-solving and follow-up skills
- Attention to detail and excellent customer service
- Positive phone demeanor
- Ability to train and guide other representatives
- Knowledge of Bulk/MDU offerings, technical requirements, and billing
- Proficiency with PCs, Microsoft Office Suite, and intranet navigation
- Knowledge of billing systems and troubleshooting for Video, Internet and Voice services
Nice To Haves
- 1+ year(s) of experience in customer service and technical support
Responsibilities
- Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
- Providing quality service in account activation, maintenance, billing, problem solving and troubleshooting for Video, Internet and Voice services.
- Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.
- Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.
- Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.
Benefits
- Competitive pay starting at $20/hour.
- Free and discounted Spectrum services like internet, TV and mobile
- comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
