Community Solutions Repair Representative

Spectrum • San Diego, CA

131d • $20 - $30

About The Position

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet, and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability.

Requirements

• High school diploma or equivalent
• Experience in cable operations or telecommunications call centers
• Proficiency with PCs, Microsoft Office Suite, and intranet navigation
• Knowledge of billing systems and troubleshooting for Video, Internet, and Voice services
• Strong verbal and written communication skills
• Complex problem-solving and follow-up skills
• Attention to detail and excellent customer service
• Positive phone demeanor
• Ability to train and guide other representatives
• Knowledge of Bulk/MDU offerings, technical requirements, and billing

Nice To Haves

• Experience in customer service or technical support

Responsibilities

• Actively support efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
• Provide quality service in account activation, maintenance, billing, problem solving, and troubleshooting for Video, Internet, and Voice services.
• Identify potential sales opportunities to upgrade services and assist field employees with account setups and work orders.
• Accurately document customer interactions and resolutions and escalate complex issues to higher-level support when necessary.
• Stay updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.

Benefits

• Competitive pay starting at $20/hour
• Lucrative incentives that can bring top performers to an annual salary of over $70,000
• Free and discounted Spectrum services like internet, TV, and mobile
• Comprehensive pay and benefits package that rewards employees for their contributions
• Opportunities for employment and advancement

What This Job Offers

• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED