Community SOC Family Partner
About The Position
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium Health Resources has a career opening for a Family Partner to join our team! The Family Partner is responsible for educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the existence of informal/community resources available to them. This position also facilitates the parent’s/caregiver’s access to these resources and works alongside the System of Care Coordinator in their assigned counties. This position supports a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area. Family Partners ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.
Requirements
- High School Diploma or GED.
- Minimum of four (4) years of experience as a primary caregiver for a child or youth receiving Medicaid or State funded BH services.
- Must have a valid driver’s license
- Must reside within Trillium’s Southern Region, which includes the following counties: Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, or Scotland counties. New Hanover and Brunswick preferred.
- Must be able to travel within catchment as required.
Nice To Haves
- Two (2) years paid experience working directly with individuals with BH/MH or IDD conditions. Paid experience related to the counties in which they are applying.
- Certified Peer Support Specialist.
Responsibilities
- Participate in comprehensive System of Care planning, implementation, coordination, and training related to required core functions within the Region in which it operates.
- Provide education and support to members and families in learning about and exercising rights and responsibilities.
- Serve on a multidisciplinary care team to utilize person-centered planning methods/strategies to gather information, to get to know the members and families/legally responsible persons to adequately address specific needs of the individual.
- Support completion of discovery activities (information gathering and assessment) as a component of the planning process.
- Assist members/legally responsible persons in choosing service providers, ensuring objectivity in the process.
- Assist the member/family supported to direct the planning process/plan development, to the extent desired by the member.
Benefits
- Typical working hours: 8:30 am – 5:00 pm
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook]
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
