Community Services Associate - Bilingual (English/Spanish)

Lutheran Services•Sioux City, IA

57d

About The Position

LSI seeks a full-time English/Spanish Bilingual Fingerprint Associate as part of LSI's Refugee and Immigrant Services team serving Sioux City and the surrounding area. Work hours may include evenings and occasional weekend hours and statewide travel to meet availability of sponsors and clients. Applicant will need to be fluent in Spanish. The Associate's responsibility is to perform fingerprinting for sponsors of unaccompanied minors. The process includes arranging appointments with sponsors, answering phone calls and emails requesting appointments, and working to maintain an up-to-date calendar of fingerprint appointments. The Community Services Associate will help sponsors complete paperwork necessary for the fingerprinting and perform the physical fingerprinting act. The Community Services Associate is also responsible for handling walk-in sponsors in accordance with the fingerprint calendar. The Community Services Associate will be responsible for meeting with sponsors within required time frames at within their schedule. In addition to their primary responsibilities, associates will hold primary responsibility for the TVAP/ASPIRE trafficking victims assistance programs and AOR application processing for the agency. TVAP and ASPIRE case management will require the Associate to conduct initial screenings of potential applicants and refer them to an immigration attorney for further evaluation. The central purpose of these programs is to assist foreign national survivors of human trafficking through trauma-informed, person-centered, and comprehensive case management services. The the associate will also support refugees arriving through LSI who choose to apply for an Authorization of Relationship (AOR) document to have their qualified family members join them in the US as well as other departments when requested by their Service Manager or other department supervisors.

Requirements

High school diploma or equivalent
Two years of related experience
Qualified candidates will have the language skills to meet the needs of the clients served
Valid driver's license
Auto insurance
Good driving record
Ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check

Nice To Haves

Bachelor's degree in human services field or related field
One year of related experience
A combination of education and experience may be considered
Related experience includes, but is not limited to: human services experience, experience working with safe release services or related programs, and/or general office or customer service experience
Experience with fingerprinting or data management is desired

Responsibilities

Perform fingerprinting for sponsors of unaccompanied minors
Arrange appointments with sponsors
Answer phone calls and emails requesting appointments
Maintain an up-to-date calendar of fingerprint appointments
Help sponsors complete paperwork necessary for the fingerprinting
Perform the physical fingerprinting act
Handle walk-in sponsors in accordance with the fingerprint calendar
Meet with sponsors within required time frames at within their schedule
Hold primary responsibility for the TVAP/ASPIRE trafficking victims assistance programs and AOR application processing for the agency
Conduct initial screenings of potential applicants and refer them to an immigration attorney for further evaluation
Support refugees arriving through LSI who choose to apply for an Authorization of Relationship (AOR) document to have their qualified family members join them in the US
Support other departments when requested by their Service Manager or other department supervisors

Benefits

LSI pays for a portion of employee health premiums
Offers a monthly wellness discount on health insurance premiums
Contributes to your health savings account each pay check
Employee assistance program
Gym membership discounts
Banking assistance through Dupaco
Advanced pay throughout our pay periods
LSI will reimburse you for mileage
Offer a 401k match contribution
Provide ongoing professional development training
Generous paid time off package which included 9 paid holidays and and a magnanimous accrual for hours worked
As a non-profit employer many employees also can qualify for student loan forgiveness programs