Community Service Specialist I

CSU Careers • Sacramento, CA

5d

About The Position

Under the general supervision, the Community Service Specialist have varying levels of responsibility for security services, public safety support, parking support and related community support services. Incumbent will perform security and related public safety support assignments involving patrolling grounds, facilities, buildings, Police Service Center and parking lots. Support may be provided to the public safety communications and records functions. Day-to-day work is performed independently under general supervision with closer supervision for new or more complex/sensitive assignments. Assignments involve the regular use of judgment and discretion to solve problems and address situations. Course of action are guided by established protocols requiring limited interpretation of policies. Assignments involve ongoing interaction with the campus community, the general public, and campus and community law enforcement. Interaction often requires tact and discretion.

Requirements

• Ability to learn applicable procedures and regulations related to campus security, public safety, and parking.
• Ability to use and learn alarm and radio systems.
• Ability to recognize and respond appropriately to potential hazardous or crime situations.
• Ability to observe and recall details and incidents.
• Ability to act and resolve parking and traffic problems.
• Ability to write standard incident reports in a clear and concise manner.
• Ability to communicate in a clear and concise manner under stress and non-stress situations.
• Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
• Ability to handle sensitive situations with tact and confidentiality
• Ability to work independently and utilize sound judgement
• Possess problem solving and conflict resolution skills
• Possess good customer service skills
• Possess valid driver’s license and maintenance of good driving record
• Ability to work various shifts including nights, weekends, and holidays
• Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License.
• The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities.
• Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.
• High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.

Nice To Haves

• Six months previous police/security/military law enforcement training and/or experience preferred.
• Successfully completed or ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses and pass the exam.
• Experience working with radios, camera systems, alarms and/or other emergency signaling devices.

Responsibilities

• Patrolling grounds, facilities, buildings, Police Service Center and parking lots.
• Support may be provided to the public safety communications and records functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees