Community Service Officer

City of Albany, OR-posted about 1 month ago

Full-time • Entry Level

Albany, OR

251-500 employees

Executive, Legislative, and Other General Government Support

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The City of Albany is seeking a dedicated, community-minded professional to join our Police Department as a Community Resource Officer. In this dynamic, customer-service-focused role, you'll support public safety by enforcing city codes, assisting with traffic control, responding to community concerns, and providing vital non-sworn support to officers and staff. If you thrive in a fast-paced environment, enjoy working both in the field and in the office, and are committed to delivering exceptional service to the public, this position offers a meaningful opportunity to make a direct impact on the quality of life in our community. As a key representative of the Police Department, you will help resolve neighborhood issues, conduct investigations, support crime scenes, handle animal control duties, and assist with a wide range of essential city functions. We're looking for someone who demonstrates integrity, sound judgment, strong communication skills, and a commitment to the City's mission, vision, and values. Whether you're beginning your public safety journey or preparing for a future as a sworn officer, this role offers meaningful work, professional development, and the chance to make a direct impact on the quality of life in our community. If you're ready to contribute to a high-performance team, engage with community members, and build a strong foundation for a law enforcement career, we encourage you to apply. This role offers valuable, hands-on experience and a strong foundation for those planning to pursue a career as a sworn Police Officer, providing practical exposure that supports your path into law enforcement.

Responds to complaints of reported City Code violations relating to signing, nuisances, animals, noise, garbage dumping, alarms, abandoned vehicles, or other code-related matters. Conducts field investigations of potential violations; gathers evidence; questions or interviews complainants, witnesses, and suspects; compares facts to code requirements; makes findings; and issues warnings; correction notices, or citations. Enforces disabled parking ordinances and statutes as approved by the Police Chief.
Takes reports from victims of crimes where there are no significant leads or identifiable suspects and where immediate investigative follow-up is not needed.
Reports may include, but are not limited to, stolen autos, runaway juveniles, bike thefts, thefts from vehicles, vandalism, and City code violations.
Assists with traffic control at traffic collisions. Facilitates the exchange of information on non-injury traffic collisions. Responds to traffic hazards and disabled vehicles.
Performs animal apprehension, transport, rescue, and control work.
Provides comprehensive non-sworn staff support to the Police Department on a wide variety of programs, projects, and services.
Transports victims, witnesses, and equipment as needed. Picks up and processes found property. Provides logistical support at crime scenes.
Coordinates with other department units; City Planning, Building, and related departments; prosecuting attorneys; and other staff or agencies as needed.
Reviews cases being prepared for trial with emphasis on the evidentiary and legal issues crucial to successful prosecution. Prepares detailed reports of activities and investigations made; consults with prosecutors and prepares case reports for court action; testifies in court.
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.
Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City's mission, vision, and values. Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
Serves as a member of various City committees as assigned.
Assists other staff in the performance of their duties as assigned and may provide training and orientation to newly assigned personnel.
Maintains regular job attendance and adherence to working hours.
Operates a motor vehicle safely and legally.
Performs other related duties as required/assigned.

A high school diploma or its equivalent
two years of customer service experience.
Or an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Must pass a thorough background investigation and integrity interview including criminal history and driving check. Records of felony convictions or disqualifying criminal histories are prohibited.
Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City's driving standards.
Must be available to work all shifts, weekends, and holidays as needed.
The individual shall not pose a direct threat to the health or safety of themselves or others.
Knowledge of: the use of computers including word processing and specialized software; motor vehicle; phone; mobile or portable radio; copy and fax machines; sound or distance measuring equipment; and any other related equipment and tools.
Skill in: operating modern office equipment including computer equipment and specialized software application programs; motor vehicles; defensive tools; radio communication equipment; and operation of listed tools and equipment used.
Ability to: learn the applicable laws, ordinances, and department rules and regulations; communicate effectively orally and in writing; prepare, write, organize, and maintain reports; testify in court in an objective, concise, and professional manner; handle stressful situations and effectively deal with difficult or angry people; effectively and safely deal with animal complaints which may include dangerous, injured, or dead animals that are a threat to public safety, proper use of animal control equipment, handle junk and trash complaints, process and enforce abandoned vehicle codes, enforcement principles and police operations, community policing concepts, community resources; communicate effectively, verbally and in writing; understand and carry out written and oral instructions; establish and maintain effective working relationships with employees, other departments, and the public.

Preference may be given for bilingual skills.

Excellent medical, vision and dental benefit package for the employee and qualified family members with low monthly out-of-pocket cost. Currently, the employee-paid premium is approximately $56 per month for employee-only coverage up to a max of $140 per month for family coverage.
City-paid contribution to a VEBA Trust account for out-of-pocket healthcare expenses. Currently, the annual contribution is $1,000 for employee-only and $2,000 for employee plus dependent(s).
Paid time off:
18 hours of vacation leave per month, with progressive increases based on years of service.
8 hours of sick leave per month
Excellent retirement benefits:
City-paid participation in the Oregon Public Employee Retirement System (OPSRP and IAP)
City-paid contribution (2.5%) into pre-tax deferred compensation plan
In addition, other benefits such as education reimbursement, employee assistance program, basic life insurance, short-term disability, long-term disability, and flexible spending accounts for healthcare and childcare expenses.

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