Community Service Manager

Weidner Apartment Homes•Minneapolis, MN

3d•$75,000 - $85,000

About The Position

Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed. As a Community Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Community Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Requirements

2+ years maintenance experience required
Advanced mechanical aptitude required
Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time
Able to use appliance dolly, push/pull up to 200 pounds
Able to work outdoors in all weather conditions
Able to be on feet constantly for entire work shift, if applicable
Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi and Paycom experience preferred; Willing and able to learn new software programs
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work outside of normal scheduled hours as needed
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all time
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work

Nice To Haves

Prior management experience desired
HVAC, CPO, EPA certification desired
Industry designations, CAMT desired

Responsibilities

Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director
Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates
Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
Perform and assign service requests for residents daily and timely
Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
Perform pre-move out inspections with Community Director, timely
Schedule timely completion of make-readies and service requests with maintenance staff and vendors
Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
Manage vendor relationships for best pricing, quality and service
Reorder inventory supplies as necessary within the property’s budget parameters
Must take part in the on-call rotation, as scheduled/needed
Must use personal vehicle to respond to service requests and pick up supplies as needed
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
Accompany vendors to vacant and/or occupied units, as needed
Monitor supplies and maintain equipment
Ensure maintenance shop/custodial area is clean, organized, and professionally presentable at all times
Follow all company key logging and storing procedures
Regular and effective communication with Community Director
Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately